Sewing Machine Service Technician – Repair Specialist

Kaizen Lab Inc.; Humble (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Group health insurance

Life insurance

AD&D insurance

Vision & dental insurance (optional)

Vacation days

Personal time off

Holiday pay

Pre-Tax retirement with employer match

Team member discounts

Job summary

B-Sew Inn is seeking a Service Technician in Texas to troubleshoot, repair, adjust, and maintain sewing machines, embroidery machines, long arms, sergers, and related equipment. You will provide excellent customer service while adhering to company values and ensuring high-quality repairs.

The position is full-time, 40 hours weekly with Saturdays work. Qualifications include a high school diploma or GED, 2 years of relevant experience, and a willingness to learn.

Qualifications

• High school diploma or GED required.
• 2 years' relevant experience and/or previous training required.
• 2-year technical degree or similar field preferred.

Responsibilities

• Demonstrates a positive attitude and adheres to BSI’s culture.
• Lift machines to workbench and dismantles machines and replaces or repairs broken or worn parts.
• Clean parts and machine.
• Start and observe machine in operation to test performance.
• Troubleshoot and analyze machine malfunctions and problems to determine causes of substandard operation. Perform necessary repairs and make improvements to prevent future problems.
• Initiates orders and maintains inventory of critical parts; Submit parts requests to Service Manager.
• Reassemble machines when complete.
• Maintaining current technical knowledge and continuously working to expand knowledge of recent technology and equipment through manufacturer training.
• Maintain record of work performed using Point of Sale system.
• Notify guest of repair status, explaining work performed.
• Ensure an elevated level of customer satisfaction by meeting customer needs in a courteous manner.
• Work directly with guests over the phone or in person to overcome technique-based issues versus technical issues.
• Manage difficult or emotional customer situations, solicit customer feedback to improve service, respond to requests for service and assistance in a prompt manner.
• Cleans work area, shelves, counters, tables, machines, tools, and equipment.
• Other duties as assigned.

Skills

Precision measuring instruments

Hand tools

Power equipment

Learning ability

Clear communication

Reading service manuals

Data analysis

Time management

Mechanical aptitude

Written communication

Following instructions

Organizational skills

POS familiarity

Lifting 100lbs

Teamwork

Education

High school diploma or GED

2-year technical degree or similar field preferred

Tools

Point of Sale Inventory Functions

Job description

B-Sew Inn is seeking a Service Technician in Texas to troubleshoot, repair, adjust, and maintain sewing machines, embroidery machines, long arms, sergers, and related equipment. You will provide excellent customer service while adhering to company values and ensuring high-quality repairs.

The position is full-time, 40 hours weekly with Saturdays work. Qualifications include a high school diploma or GED, 2 years of relevant experience, and a willingness to learn.