Session Support Associate

Array; Miami (NM); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits

401k & Wellbeing Programs

Paid Time Off & Holidays

Professional Development & Career Grow

Job summary

Array is seeking a Session Support Specialist to ensure the smooth execution of live legal proceedings via the Prevail platform. You will coordinate over 150 remote sessions daily, acting as the central contact for attorneys, court reporters, witnesses, and stakeholders.

Ideal candidates will have strong communication, multitasking, and technical troubleshooting skills, with experience in Zoom or Teams and a client-focused mindset.

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple priorities while maintaining accuracy and service quality.
• Experience using Zoom, Microsoft Teams, or similar platforms.
• Technical aptitude to troubleshoot user access and connectivity issues.
• Strong organizational and documentation skills.
• Ability to work collaboratively across teams and stakeholders.
• Customer service, operations coordination, or related experience.

Responsibilities

• Coordinate and dispatch live sessions while managing scheduling changes and participant needs.
• Monitor multiple active proceedings simultaneously.
• Serve as the primary support contact for attorneys, court reporters, and witnesses needing assistance.
• Resolve connectivity, platform access, and user issues to minimize disruptions.
• Maintain accurate records of sessions, escalations, and resolutions.
• Collaborate with session managers and leadership to ensure a positive client experience.
• Maintain confidentiality and comply with legal and company standards.
• Identify recurring issues and suggest process improvements.

Skills

Clear communication

Multitasking

Virtual meeting platforms

Technical troubleshooting

Organizational skills

Cross-team collaboration

Customer service/ops support

Tools

Zoom

Microsoft Teams

Job description

Summary

Job Description

As a Session Support Specialist, you will play a key role in ensuring the successful execution of live legal proceedings conducted through the Prevail platform. This position coordinates over 150 remote legal sessions each day and serves as a central point of support for attorneys, court reporters, witnesses, and related stakeholders.

The role requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple concurrent priorities while maintaining a high level of service and professionalism.

Responsibilities

• Coordinate and dispatch live legal sessions while managing scheduling changes and participant needs.
• Monitor multiple active proceedings simultaneously.
• Serve as the primary support contact for attorneys, court reporters, witnesses, and other participants requiring technical or logistical assistance.
• Resolve connectivity, platform access, and user support issues to minimize disruptions.
• Maintain accurate records of sessions, escalations, and issue resolution activities.
• Collaborate with session managers and operations leadership to deliver a positive client experience.
• Maintain confidentiality and comply with applicable legal and company standards.
• Identify recurring operational issues and recommend process improvements.

Required Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple priorities while maintaining accuracy and service quality.
• Experience using virtual meeting platforms such as Zoom, Microsoft Teams, or similar technologies.
• Technical aptitude and ability to troubleshoot user access and connectivity issues.
• Strong organizational and documentation skills.
• Ability to work collaboratively across teams and stakeholders.
• Customer service, operations coordination, technical support, or related experience.

Preferred Qualifications

• Experience supporting legal services, legal technology, court reporting, digital transcription, or related industries.
• Experience in high-volume scheduling, dispatching, or coordination environments.
• Spanish language proficiency.
• Familiarity with legal proceedings or deposition workflows.

Expected compensation for this role is $16.00 - $18.00 hourly with opportunity for a quarterly discretionary bonus. Actual compensation will be determined based on skills, experience, qualifications, and location.

What We Offer

• People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)
• Paid Time Off & Holidays
• Professional Development & Career Growth Opportunities

Equal Employment Opportunity & Accessibility

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law.

We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected.

We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility

All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.