Remote Live Session Support Specialist

Array; Miami (FL); Sur place; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Quarterly incentives

Benefits, 401k & wellbeing programs

Paid time off & holidays

Professional development

Résumé du poste

Array is seeking a Session Support Specialist to ensure successful execution of live legal proceedings via the Prevail platform. You will coordinate over 150 remote sessions daily, serving as the central contact for attorneys, court reporters, witnesses, and stakeholders.

Strong organization and communication are essential to manage multiple priorities with professionalism. Preferred candidates have experience with Zoom/Microsoft Teams, technical troubleshooting, and a background in customer

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple priorities while maintaining accuracy and service quality.
• Experience using virtual meeting platforms such as Zoom, Microsoft Teams, or similar technologies.
• Technical aptitude and ability to troubleshoot user access and connectivity issues.
• Strong organizational and documentation skills.
• Ability to work collaboratively across teams and stakeholders.
• Customer service, operations coordination, technical support, or related experience.

Responsabilités

• Coordinate and dispatch live legal sessions while managing scheduling changes and participant needs.
• Monitor multiple active proceedings simultaneously.
• Serve as the primary support contact for attorneys, court reporters, witnesses, and other participants requiring technical or logistical assistance.
• Resolve connectivity, platform access, and user support issues to minimize disruptions.
• Maintain accurate records of sessions, escalations, and issue resolution activities.
• Collaborate with session managers and operations leadership to deliver a positive client experience.
• Maintain confidentiality and comply with applicable legal and company standards.
• Identify recurring operational issues and recommend process improvements.

Connaissances

Strong communication

Multi-tasking

Virtual meeting tech

Technical troubleshooting

Documentation

Team collaboration

Customer service

Description du poste

Array is seeking a Session Support Specialist to ensure successful execution of live legal proceedings via the Prevail platform. You will coordinate over 150 remote sessions daily, serving as the central contact for attorneys, court reporters, witnesses, and stakeholders.

Strong organization and communication are essential to manage multiple priorities with professionalism. Preferred candidates have experience with Zoom/Microsoft Teams, technical troubleshooting, and a background in customer