Servicing Manager

Trius Lending Partners; Towson (MD); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Career advancement

Job summary

Trius Lending Partners is seeking a Servicing Manager to lead our loan servicing from closing through payoff, ensuring accurate, timely, and compliant processes across the portfolio.

You will manage borrower payments, escrow accounts, and draw and payoff workflows while coordinating with originations, underwriting, and accounting to ensure a clean handoff and strong investor oversight.

Qualifications

• Minimum five years of experience in loan servicing or private lending operations.
• Knowledge of LTV, LTC, LTARV, draw administration, escrow accounting, and default/foreclosure processes.
• Familiarity with licensing and compliance requirements for East Coast non-institutional lenders.

Responsibilities

• Manage post-closing servicing of the full loan portfolio using our loan servicing platform.
• Process borrower payments, late fees, per diem interest, and payoff statements on schedule.
• Administer escrow and impound accounts for taxes, insurance, and reserves.

Skills

Loan servicing

LTV understanding

Escrow accounting

Regulatory compliance

Excel skills

Communication skills

Education

Bachelor's degree

Tools

Loan servicing software

Job description

Servicing Manager at Trius Lending Partners

Location: In-Office / Hybrid (Towson, MD). Fully remote considered with quarterly travel.

Position Type: Full-Time, Exempt

Report to: Head of Post Closing Operations

About Trius Lending Partners

Trius Lending Partners is a leading private money lending firm dedicated to providing real estate investment financing. Our focus is on building lasting relationships and ensuring seamless transactions, helping our clients achieve their financial goals.

Position Summary

The Servicing Manager will lead our loan servicing function from closing through payoff or resolution. This role is the right seat for someone who is deeply organized, detail obsessed, and comfortable owning outcomes for borrower payments, draw disbursements, delinquency management, and regulatory compliance across our servicing portfolio. The ideal candidate will protect capital for our investors and the company by ensuring loans are serviced accurately, on time, and in full compliance with applicable state and federal requirements.

Key Responsibilities

• Manage post-closing servicing of the full loan portfolio (fix and flip, bridge, and small balance commercial) using our loan servicing software platform.
• Process borrower payments, late fees, per diem interest, and payoff statements accurately and on schedule.
• Administer escrow and impound accounts for taxes, insurance, and reserves.
• Review, approve, and disburse construction and rehab draw requests in coordination with inspections and budget tracking.
• Process loan extensions, modifications, partial releases, and payoff and lien release documentation, including UCC filings and terminations.
• Monitor the delinquency pipeline and escape past due loans per established workout and default protocols.
• Coordinate forbearance agreements, workout plans, and loss mitigation conversations with borrowers.
• Manage foreclosure referrals, coordinate with outside counsel and trustees, and track foreclosure timelines and costs across all applicable states.
• Maintain a scorecard of portfolio delinquency, nonperforming loan percentage, and foreclosure inventory for weekly leadership review.
• Ensure servicing practices comply with state specific lending and servicing regulations across our East Coast footprint, including licensing requirements where applicable.
• Maintain servicing policies and procedures and ensure consistent application across the servicing team.
• Serve as the primary point of contact for servicing related audits, investor due diligence requests, and regulatory inquiries.
• Identify and remediate servicing errors quickly, documenting root cause using IDS (Identify, Discuss, Solve).
• Own the Servicing seat on the Accountability Chart and hire, train, and manage servicing staff as the portfolio scales.
• Partner with originations, underwriting, capital markets, and accounting to ensure a clean handoff from closing to servicing.

Qualifications

• A minimum of five (5) years' experience in loan servicing, mortgage servicing, or private and hard money lending operations.
• Working knowledge of LTV, LTC, LTARV, draw administration, escrow accounting, and default and foreclosure processes.
• Familiarity with state licensing and compliance requirements for non-institutional lenders across multiple East Coast states.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills for borrower, investor, and legal counsel interactions.
• Strong Excel skills and proficiency with technology software and Microsoft Office Suite.
• High attention to detail and a track record of managing sensitive financial data with accuracy and discretion.
• Strong problem-solving skills and the ability to work autonomously.
• Bachelor's degree preferred. Equivalent experience in private lending servicing will be considered.
• Comprehensive Medical, Dental, and Vision insurance.
• Opportunities for career advancement.

Compensation

Base Salary: $75,000 to $100,000. Based on experience.

Join Trius Lending Partners, where your expertise will be recognized, and your contribution valued. We look forward to shaping a prosperous future with you.

Trius Lending Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.