Loan Servicing Specialist

Tailor Ridge Capital Management, LLC; Madison (NJ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Discretionary annual bonus

Profit sharing after one year

Health, dental, and vision

Two weeks PTO + holidays

Job summary

Tailor Ridge Capital Management, LLC is seeking a Loan Servicing Specialist to own the day-to-day servicing of a growing loan portfolio. You will oversee onboarding, draw processing, payoff statements, payment posting, reconciliations, and occasional direct borrower contact with a hands-on approach and opportunities to shape how work gets done.

This role requires 2+ years of loan servicing experience, proficiency with The Mortgage Office (TMO), and strong Excel skills.

Qualifications

• 2+ years of loan servicing experience.
• Hands-on experience with The Mortgage Office (TMO) is required.
• Strong attention to detail; payoffs, draws, and postings must be correct on first pass.
• Proficient with Excel and Microsoft Office; quick to learn new systems.
• Self-starter able to work independently and know when to escalate.
• Experience with construction lending or QuickBooks is a plus.

Responsibilities

• Process construction draw requests and maintain draw records.
• Prepare and issue payoff statements.
• Manage payment posting, ACH batches, and borrower requests.
• Perform reconciliations between servicing system and accounting records.
• Handle loan setup and ongoing data entry with accuracy.
• Field borrower questions on balances, payments, statements, and portal access.
• Support month-end close and internal reporting.
• Identify gaps and help build cleaner processes and workflows.

Skills

Loan servicing

Excel

Attention to detail

Communication

Multitasking

Independent work

QuickBooks

Service mindset

Tools

The Mortgage Office (TMO)

Job description

Tailor Ridge Capital Management is a private hard money lending company serving real estate investors, developers, and builders. We provide fast, flexible financing for fix-and-flip, new construction, bridge, and DSCR loans. We move quickly and expect the same from our team.

Position Summary

We're hiring a Loan Servicing Specialist to support the day-to-day servicing of a fast-growing loan portfolio. This role owns the operational side of the loan after it closes — loan onboarding, draw processing, payoff statements, payment posting, reconciliation, and occasional direct borrower contact. It's a hands-on seat with real ownership, and there's room to shape how the work gets done rather than just execute someone else's checklist.

What You'll Do

• Process construction draw requests and maintain accurate draw records
• Prepare and issue payoff statements
• Manage payment posting, ACH batches, and payment-related borrower requests
• Perform recurring reconciliations between the servicing system and accounting records
• Handle loan setup and ongoing data entry with a high degree of accuracy
• Field occasional borrower questions on balances, payments, statements, and portal access
• Support month-end close and internal reporting
• Identify gaps in existing processes and build better ones — documented procedures, cleaner workflows, fewer manual steps

Additional Opportunity

We are actively automating and modernizing our servicing operation. If you have interest or aptitude in that direction, there is real opportunity to assist with automation work, consult on technical projects, and help design the systems this team will run on. Not required — but it will not go unused.

What We're Looking For

• Hands-on experience with The Mortgage Office ® (TMO) is required
• 2+ years of loan servicing experience
• Strong attention to detail — payoffs, draws, and payment postings must be correct the first time
• Comfortable working across multiple loans and deadlines at once
• Clear, professional written and verbal communication with borrowers
• Proficient with Excel and Microsoft Office; comfortable learning new systems quickly
• Self-starter who can work independently and knows when to escalte
• Experience with construction lending or QuickBooks is a plus
• A service mindset — we're white-glove and high-contact with our borrowers, and responsiveness is non-negotiable
• $70,000 – $80,000 annually
• Discretionary annual bonus
• Profit sharing after one year of employment
• Health, dental, and vision available
• Two weeks PTO plus company holidays

Details

• Location: On-site — Madison, NJ or Plymouth, MA
• Schedule: Monday–Friday, 9:00 AM – 5:00 PM; Occasional weekends should month-end fall on a Saturday or Sunday
• Job Type: Full-time, W2 salaried