Consumer Banking - External Communications - Senior Associate

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 70,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an experienced Communications professional in Columbus, OH to lead external storytelling and integrated campaigns. You will partner with Marketing and regional teams to craft compelling narratives, manage media relationships, and drive measurement-driven results.

The role requires strong writing, teamwork, and the ability to translate complex business priorities into clear communications across multiple channels.

Qualifications

• Minimum 4+ years of experience in public relations, communications, or journalism, with experience in corporate and/or agency environments.
• Experience supporting integrated communications campaigns across earned, owned, and paid media.
• Strong writing and storytelling skills, with the ability to simplify complex topics into clear, compelling narratives.
• Demonstrated experience supporting media relations efforts, including outreach, relationship management, and securing coverage.
• Ability to manage multiple priorities across a diverse portfolio of work in a fast-paced environment.
• Experience working cross-functionally with marketing, business, and external partners to deliver coordinated communications programs.
• Comfort with media monitoring and measurement, with the ability to translate coverage and data into actionable insights.
• Strong organizational skills, attention to detail, and ability to execute with accuracy and consistency.

Responsibilities

• Support external communications across a broad portfolio of strategic initiatives, ensuring clear and consistent storytelling aligned to business objectives.
• Execute integrated communications campaigns in partnership with Marketing and regional teams, including national moments and market activations.
• Draft and refine press materials, messaging, and campaign content that translate business priorities into external narratives.
• Manage media engagement across national and regional outlets, building relationships and identifying opportunities to elevate key stories.
• Collaborate with agency partners to deliver content across earned, paid, and social channels, ensuring alignment and quality execution.
• Identify proactive storytelling opportunities that support business priorities and enhance the firm’s reputation.
• Track, analyze, and report on media coverage and campaign performance to inform future strategy.
• Partner across internal stakeholders to ensure alignment and effective execution across a matrixed organization.

Skills

Public relations

Written communication

Storytelling

Media relations

Project management

Job description

Job Responsibilities

• Support external communications across a broad portfolio of strategic initiatives, including financial health priorities such as Chase Money Skills, ensuring clear and consistent storytelling aligned to business objectives.
• Execute integrated communications campaigns in partnership with Marketing and regional teams, including national moments, targeted market activations, and partnership-driven efforts
• Draft and refine press materials, messaging, and campaign content that translate business priorities into compelling external narratives.
• Manage media engagement across national and regional outlets, building relationships and proactively identifying opportunities to elevate key stories.
• Collaborate with agency partners to develop and deliver content across earned, paid, and social channels, ensuring alignment and quality execution.
• Identify proactive storytelling opportunities that support business priorities and enhance the firm’s reputation across priority audiences.
• Track, analyze, and report on media coverage and campaign performance, delivering insights to inform future strategy and improve outcomes.
• Partner across internal stakeholders to ensure alignment, message consistency, and effective execution across a complex, matrixed organization.

Required qualifications, capabilities, and skills

• Minimum 4+ years of experience in public relations, communications, or journalism, with experience in corporate and/or agency environments.
• Experience supporting integrated communications campaigns across earned, owned, and paid media.
• Strong writing and storytelling skills, with the ability to simplify complex topics into clear, compelling narratives.
• Demonstrated experience supporting media relations efforts, including outreach, relationship management, and securing coverage.
• Ability to manage multiple priorities across a diverse portfolio of work in a fast-paced environment.
• Experience working cross-functionally with marketing, business, and external partners to deliver coordinated communications programs.
• Comfort with media monitoring and measurement, with the ability to translate coverage and data into actionable insights.
• Strong organizational skills, attention to detail, and ability to execute with accuracy and consistency.