Servicing Analyst - Senior

TALENT Software Services; Billings (MT); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading staffing agency is seeking a Senior Servicing Analyst for a contract position in Billings, MT. The role involves managing lending operations, processing transactions, and ensuring accuracy in loan documentation. The ideal candidate has at least 2 years of experience in similar roles, exceptional MS Office skills, and knowledge of commercial lending products to effectively support stakeholders' needs and contribute to operational success.

Qualifications

• Minimum 2 years of experience in servicing analyst role.
• Proven experience with loan and lending documentation.
• Strong MS Office skills are necessary.
• Strong MS Office skills.

Responsibilities

• Process service requests and transactions according to SLAs.
• Provide knowledgeable responses to stakeholder inquiries.
• Analyze data for insights and support new process implementations.
• Check and reconcile information and documentation for accuracy and completeness.
• Identify and resolve discrepancies according to standard procedures.
• Perform administrative tasks such as distributing, collecting, filing documentation.
• Enter, review, and verify loan information and documentation for processing.
• Manage documentation to maintain proper records.
• Analyze data to provide insights and recommendations.
• Communicate and collaborate with internal and external stakeholders.
• Build and maintain effective relationships with stakeholders.
• Collaborate on the development/implementation of new processes and systems and improvements to existing ones.
• Complete complex and diverse tasks within given rules/limits, including handling escalations.

Skills

Servicing analyst experience

Loan documentation interpretation

Commercial lending knowledge

MS Office proficiency

Regulatory knowledge

Team collaboration

Education

Bachelor's degree

Tools

MS Office

Job description

Banker - Servicing Analyst - Senior

Job Summary

Talent Software Services is searching for a Senior Servicing Analyst for a 12‑month contract position in Billings, MT, with a strong chance for long‑term extension.

Position Summary

This associate will provide day‑to‑day delivery of critical lending operations processes, including loan administration and servicing activities. They will also support the execution of title resolution, service requests, administrative activities and processes, and fulfill stakeholders’ inquiries/requests within relevant service level agreements. Note that lending operations include specialized operations processes and activities for leasing and/or commercial lending products.

Primary Responsibilities / Accountabilities

• Accurately and timely process service requests, transactions, activities, etc. within relevant SLAs and policies.
• Provide consistent, knowledgeable responses to stakeholder questions.
• Execute day‑to‑day transactions and activities following documented procedures, ensuring all SLAs are met.
• Check and reconcile information and documentation for accuracy and completeness.
• Identify and resolve discrepancies according to standard procedures.
• Perform administrative tasks such as distributing, collecting, filing documentation.
• Enter, review, and verify loan information and documentation for processing.
• Manage documentation to maintain proper records.
• Analyze data to provide insights and recommendations.
• Communicate and collaborate with internal and external stakeholders.
• Build and maintain effective relationships with stakeholders.
• Collaborate on the development/implementation of new processes and systems and improvements to existing ones.
• Complete complex and diverse tasks within given rules/limits, including handling escalations.

Qualifications

• Minimum 2 years of experience as a servicing analyst.
• Experience processing and interpreting loan/lending documentation.
• Experience with commercial lending products/documentation.
• Strong MS Office skills (Word, PowerPoint, Outlook, Excel).
• Knowledge of risk and regulatory requirements.

Preferred

• Experience working with client systems.
• Strong verbal and written communication skills.
• Excellent organization skills.
• Collaboration and team skills.
• Analytical and problem‑solving skills.
• Bachelor’s degree preferred.