ServiceWarranty Tech

Home Genius Exteriors West; Pittsburgh (Allegheny County); On-site; USD 63,000 - 77,000; Full time

Job summary

Home Genius Exteriors West in Pittsburgh is seeking an experienced Service/Warranty Technician to handle residential service and warranty repairs. You will be responsible for performing inspections, troubleshooting issues, and maintaining communication with homeowners. The ideal candidate has previous management experience and strong general repair skills, along with tools and reliable transportation. Compensation includes a base salary of $70,000 plus bonuses, with long-term growth opportunities available.

Qualifications

• Previous business ownership, management, or supervisory experience strongly preferred.
• Ability to work independently with minimal oversight.
• Reliable transportation and valid driver's license required.

Responsibilities

• Complete residential service and warranty repairs.
• Perform detailed field inspections and document findings.
• Communicate directly with homeowners to resolve concerns.

Skills

General repair abilities

Troubleshooting skills

Experience in customer conflict resolution

Strong written communication

Leadership presence

Tools

Own tools

Job description

Service / Warranty Technician

At Home Genius Exteriors, we're on pace to reach $500M in Annual Revenue in just 7 years on the market and we're seeking an experienced, well-rounded Service/Warranty Technician to join our growing team. We are looking for professionals who are proactive, resourceful, and capable of handling a wide variety of residential repair and service needs independently.

The ideal candidate has previous business ownership, management, or supervisory experience and takes pride in solving problems quickly and professionally.

What You'll Do

• Complete residential service and warranty repairs across a variety of exterior home improvement products
• Perform detailed field inspections and document findings with professional written briefs and photos
• Troubleshoot issues and develop practical solutions in the field
• Communicate directly with homeowners to resolve concerns professionally and efficiently
• Coordinate and oversee repairs while maintaining high quality standards
• Manage service timelines with urgency and proactive follow-through
• Maintain strong organization and communication with internal teams

What We're Looking For

• Previous business ownership, management, or supervisory experience strongly preferred
• Strong general repair and troubleshooting abilities across multiple trades
• Ability to work independently with minimal oversight
• Experience handling customer conflict resolution professionally
• Strong written communication skills for inspection summaries and reporting
• Must provide own tools
• Reliable transportation and valid driver's license required
• Strong sense of accountability, urgency, and professionalism

Ideal Candidate Traits

• Solutions-focused mindset
• High attention to detail
• Strong leadership presence
• Comfortable making decisions independently
• Fast turnaround and follow-through oriented

Schedule

• Monday–Friday
• Typical hours: 8:00 AM – 5:00 PM

Compensation

• $70,000 Base + Bonuses
• Long-term growth opportunities available