Warranty Technician

betenbough; Amarillo (TX); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Comprehensive Employee Benefit Package

Employer-Paid Life, AD&D, LTDInsurance

Enrolled into ESOP (RetirementBenefits

Paid Time Off Policy

Company-Issued Cell Phone

Company Training Opportunities

Company-Sponsored Vision Trips

Job summary

betenbough is seeking a Warranty Technician to deliver a world-class service experience for homeowners through timely warranty repairs and clear communication. You will complete all warranty work orders, answer calls with professionalism, inspect workmanship for quality, order supplies, and manage trade partner schedules while coordinating problem solving on site.

A valid driver’s license is required, and the role involves 45–50 hours weekly, Monday–Friday 7am–5pm with on-call rotation and

Qualifications

• Warranty technicians will have or learn basic home warranty repair skills and have the following superior qualifications.
• Strong communication, problem solving, time management.
• Planning/organization and mechanical inclination.

Responsibilities

• Complete all assigned warranty work orders.
• Answer incoming warranty calls with professionalism and proper documentation, as well as conducting proactive calls.
• Inspect all work for quality and completion within tolerances while delivering exceptional customer service.
• Order necessary supplies and deliveries for work orders in a timely manner.
• Maintain your work order and trade partner schedules with the provided company systems and technologies.
• Direct trade partner interactions, such as problem solving, collaboration and accountability for work needed.

Skills

Communication

Problem Solving

Time Management

Planning/Organization

Mechanical Inclination

Job description

Role Overview

Warranty technicians intentionally deliver a world class customer service experience to all homeowners through quality warranty service that builds trust and generates referrals.

Core Functions

• Complete all assigned warranty work orders.
• Answer incoming warranty calls with professionalism and proper documentation, as well as conducting proactive calls.
• Inspect all work for quality and completion within tolerances while delivering exceptional customer service.
• Order necessary supplies and deliveries for work orders in a timely manner.
• Maintain your work order and trade partner schedules with the provided company systems and technologies.
• Direct trade partner interactions, such as problem solving, collaboration and accountability for work needed.

Required Qualifications

Warranty technicians will have or learn basic home warranty repair skills and have the following superior qualifications:

• Communication
• Problem Solving
• Time Management
• Planning/Organization
• Mechanical Inclination

Preferred Qualifications

• Experience in project management

Work Environment and Physical Requirements

• Field environment
• Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Frequent walking on uneven surfaces (dirt, concrete, rock, etc.).
• Ability to navigate hazardous conditions such as frequent moving vehicles, construction equipment, and various construction materials.
• Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
• Ability to lift 20 - 75 pounds.

Hours and Schedule

• 45 - 50 hours per week (7am-5pm, M-F).
• On-call rotation for some nights and weekends.
• Minimal travel required for company events and inter-region collaboration.

Benefits

• Comprehensive Employee Benefit Package
• Employer-Paid Life, AD&D, LTD Insurance
• Enrolled into ESOP (Retirement Benefits)
• Paid Time Off Policy
• Company-Issued Cell Phone
• Company Training Opportunities
• Company-Sponsored Vision Trips