ServiceWarranty Tech

Home Genius Exteriors West; Cleveland (OH); On-site; USD 59,500 - 80,500; Full time

Benefits offered by this job

Bonuses

Long-term growth opportunities

Job summary

Home Genius Exteriors West is seeking a Service / Warranty Technician in Cleveland, OH. The role focuses on residential service and warranty repairs across exterior home improvements, with detailed field inspections and professional reporting.

You will troubleshoot issues, communicate with homeowners, and oversee repairs to ensure high-quality results. Ideal candidates bring supervisory or management experience, can work independently, and possess strong written communication for inspection

Qualifications

• Previous business ownership, management, or supervisory experience preferred.
• Excellent repair and troubleshooting abilities across multiple trades.
• Ability to work independently with minimal oversight.
• Experience handling customer conflict resolution professionally.
• Strong written communication for inspection summaries and reporting.
• Must provide own tools and reliable transportation with valid drivers license.

Responsibilities

• Complete residential service and warranty repairs across exterior home improvement products.
• Perform detailed field inspections with written briefs and photos.
• Troubleshoot issues and develop practical field solutions.
• Communicate with homeowners to resolve concerns professionally.
• Coordinate and oversee repairs while maintaining high quality standards.
• Manage service timelines with urgency and proactive follow-through.
• Maintain organization and communication with internal teams.

Skills

Independent worker

Troubleshooting

Written communication

Customer service

Leadership presence

Tools

Personal tools

Job description

Service / Warranty Technician

At Home Genius Exteriors, we're on pace to reach $500M in Annual Revenue in just 7 years on the market and we're seeking an experienced, well-rounded Service/Warranty Technician to join our growing team. We are looking for professionals who are proactive, resourceful, and capable of handling a wide variety of residential repair and service needs independently.

The ideal candidate has previous business ownership, management, or supervisory experience and takes pride in solving problems quickly and professionally.

What You'll Do

• Complete residential service and warranty repairs across a variety of exterior home improvement products
• Perform detailed field inspections and document findings with professional written briefs and photos
• Troubleshoot issues and develop practical solutions in the field
• Communicate directly with homeowners to resolve concerns professionally and efficiently
• Coordinate and oversee repairs while maintaining high quality standards
• Manage service timelines with urgency and proactive follow-through
• Maintain strong organization and communication with internal teams

What We're Looking For

• Previous business ownership, management, or supervisory experience strongly preferred
• Strong general repair and troubleshooting abilities across multiple trades
• Ability to work independently with minimal oversight
• Experience handling customer conflict resolution professionally
• Strong written communication skills for inspection summaries and reporting
• Must provide own tools
• Reliable transportation and valid driver's license required
• Strong sense of accountability, urgency, and professionalism

Ideal Candidate Traits

• Solutions-focused mindset
• High attention to detail
• Strong leadership presence
• Comfortable making decisions independently
• Fast turnaround and follow-through oriented

Schedule

• Monday–Friday
• Typical hours: 8:00 AM – 5:00 PM

Compensation

• $70,000 Base + Bonuses
• Long-term growth opportunities available