Services Trainer & Technical Writer - Data Center Solutions

nVent; Salt Lake City (UT); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead technical training for customers in the electrical solutions sector. This role offers the opportunity to work remotely while developing and delivering training materials for data center products. The ideal candidate will possess strong communication and organizational skills, with a proven ability to adapt training methods to meet diverse learning needs. Join a forward-thinking company that values innovation and customer satisfaction, and take advantage of comprehensive benefits, career advancement opportunities, and a commitment to community involvement.

Benefits

Comprehensive benefits package

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Opportunity for career advancement

Support for employee philanthropic activities

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions and Protection

Why consider this job opportunity:

1. Salary up to $169,300.00
2. Opportunity for career advancement and growth within a dynamic global company
3. Work 100% remotely from a home office
4. Comprehensive benefits package including medical, dental, vision, and retirement plans
5. Commitment to community involvement and support for employee philanthropic activities
6. Innovative and collaborative work environment focused on customer satisfaction

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and create customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience in a technical training role within the electrical solutions industry
2. Familiarity with data center products and services
3. Strong organizational skills and attention to detail
4. Proven ability to adapt training methods to different learning styles
5. Experience working in a global or diverse environment