Services Trainer & Technical Writer - Data Center Solutions

nVent; Dover (DE); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead training initiatives for data center products. This role offers the chance to work remotely while conducting impactful training sessions and developing comprehensive materials. You will collaborate with sales and customer service teams to identify training needs and enhance customer experiences. The company values innovation and integrity, providing a supportive environment for career growth and community engagement. If you have a passion for teaching and technical expertise, this opportunity is perfect for you.

Benefits

Comprehensive Benefits Package

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Opportunity for Career Advancement

Support for Employee Philanthropic Activities

Qualifications

• Bachelor's degree or equivalent experience required.
• Validated experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions on data center product installation and maintenance.
• Develop training materials and provide technical writing support.

Skills

Technical Training

Technical Writing

Communication Skills

Problem-Solving Skills

Presentation Skills

Organizational Skills

Education

Bachelor's Degree in Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a global organization
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, vision, and 401(k) with company match
5. Commitment to community engagement and support for employee philanthropic activities
6. Dynamic work environment that values innovation and integrity

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify training needs and develop customized programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience in providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and services
3. Strong organizational skills and attention to detail
4. Previous experience in a remote work environment
5. Ability to adapt training materials to different learning styles