Services Trainer & Technical Writer - Data Center Solutions

nVent; Brooksville (FL); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dedicated training specialist to enhance customer engagement through effective training on data center products. This role offers the opportunity to work remotely while collaborating with a dynamic team to develop training materials and deliver impactful sessions. You'll be instrumental in providing technical support and mentorship, ensuring customers are well-equipped to utilize innovative electrical solutions. Join a supportive and inclusive work culture that values your contributions and offers pathways for career advancement within a global company committed to community involvement and excellence.

Benefits

Comprehensive benefits package

Medical, dental, and vision plans

Opportunity for career advancement

Supportive work culture

Community involvement initiatives

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing is essential.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Excellent communication skills

Presentation skills

Problem-solving skills

Ability to work independently

Technical writing

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global company
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans
5. Commitment to community involvement through philanthropic activities
6. Supportive and inclusive work culture that values innovation and integrity

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and create customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and technologies
3. Previous experience in a remote work environment
4. Strong organizational skills and attention to detail
5. Ability to adapt training methods to different learning styles