Field Service Technician

Stem Xpert; Laurel (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Mileage reimbursement

Dell certification training

Biweekly pay for approved hours

Job summary

A leading technology services provider is seeking a Desktop Support / Field Service Technician in Laurel, MD. The role involves traveling to customer locations to troubleshoot and repair computers, laptops, and printers, mainly working with Dell products. Candidates are required to have A+ Certification and experience in break/fix service. The position offers good mileage reimbursement and requires a commitment to customer service. Technicians may need to undergo a background check and driving record verification.

Qualifications

• A+ Certification is mandatory (training/expired status is also accepted).
• Dell or any other manufacturer certification is a plus.
• Good experience working on laptops and desktops.
• Experience with break/fix services.

Responsibilities

• Drive to various customer locations from the pickup parts location.
• Visit both business offices and residential sites to repair and troubleshoot computers.
• Use own vehicle to travel and provide service to customers.
• Work primarily with Dell products – prior experience is a plus.
• Travel within a radius of 50 to 70 miles from the pickup parts location.
• Maintain professional appearance and communication at all times.
• Be prepared for overtime work and extensive driving.

Skills

A+ Certification

Experience with break/fix services

Good experience working on laptops and desktops

Dell certification

Job description

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN™ provides a unique portfolio of innovative capabilities that seamlessly combines client insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client’s requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition and vendor management services.

We strongly believe: "If something cannot be measured, it cannot be managed." TEKWISSEN™ measures all of these processes and applies corrective interventions to manage the quality process at its core.

We are an Equal Employment Opportunity Employer M/F/V/D

Recognitions

• 2015 - America’s Fastest Growing Company by Inc.com
• 2015 – SPARK FastTrack Award from Ann Arbor SPARK
• 2015 - Honoree of Diversity Focused Company by Corp! Magazine
• 2014 - America’s Fastest Growing Company by Inc.com
• 2014 - Michigan 50 Companies to Watch
• 2014 – DiSciTech Award in Technology by Corp! Magazine
• 2014 - DiSciTech TECHNOLOGY Company of the year by Corp! Magazine
• 2014 - SPARK FastTrack Award from Ann Arbor SPARK

Specialties

• Enterprise Solutions
• Web Development
• Data Warehousing
• Systems Integration
• IT Security
• Storage Technologies
• Development and Delivery
• Business Intelligence
• Telecommunications
• Consulting and Planning
• Network design, Implementation & Administration

Job Details

• Title: Desktop Support / Field Service Technician / Computer Driving Technician
• Location: Laurel, MD (We hire for many locations in the US)
• Type of Job: Long term Contract / Contract to Permanent

Job Role / Duties

• Drive to various customer locations from the pickup parts location.
• Visit both business offices and residential sites to repair, troubleshoot, and perform break‑fix on computers, desktops, laptops, and printers.
• Use own vehicle to travel and provide service to customers.
• Work primarily with Dell products – prior experience is a plus.
• Travel within a radius of 50 to 70 miles from the pickup parts location.
• Maintain professional appearance and communication at all times.
• Be prepared for overtime work and extensive driving (up to 300 miles per week).

Required Skills

• A+ Certification is mandatory (training/expired status is also accepted).
• Dell or any other manufacturer certification is a plus.
• Good experience working on laptops and desktops.
• Experience with break/fix services.

Important Points

• Once the job is offered you must undergo a background check process along with the driving record.
• You will complete Dell certification training (online) and obtain certifications – free of charge.
• Contract agreement will include terms and conditions of the company.
• Pay will be paid biweekly for approved hours.
• Mileage will be reimbursed – contact me to discuss details.
• Plan for a backup vehicle if your car breaks down.

Pay Details / Other Details

• Standard pay rate with good mileage reimbursement.
• We are looking for commitment technicians who can be an asset to the company.
• Feedback is provided within 48 hours for every application.
• Provide your preferred contact times when submitting your profile.

Thanks & Regards,
Narendra Varma
Technical Recruiter