Services Sr Analyst

Lowe's Companies, Inc.; Mooresville (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Lowe’s Companies, Inc. is seeking a Services Sr. Analyst based at our Mooresville, NC headquarters.

The role advances the Provider Experience Group’s mission, turning feedback, data, and priorities into actionable insights and scalable reporting that strengthen the Independent Provider network and support corporate and field teams. You will lead reporting tools, govern data accuracy, monitor KPIs, and drive initiatives from concept through launch in collaboration with cross‑functional partners.

Qualifications

• Bachelor’s degree in Business Data Analytics or related field, or equivalent experience.
• 3 years of experience in cross-functional project management, analytic design, report development, and root cause analysis.
• 3 years of experience owning and presenting projects, updates to small and large groups, virtually and in person.

Responsibilities

• Build, maintain, and govern standardized reporting, dashboard, and workflow tools for Provider Management Team.
• Analyze data sources to identify trends, risks, root causes, and improvement opportunities; translate findings into recommendations.
• Lead and support PMO projects from intake through implementation, including scope, requirements, testing, launch readiness, and follow-up.
• Partner cross-functionally to improve processes, gather feedback, and support strategic initiatives.
• Document business requirements, reporting logic, workflows, SOPs, governance processes, and tool administration.

Skills

Cross-functional PM

Analytic design

Report development

Root cause analysis

Presenting to groups

Education

Bachelor’s degree in Business Data Analytics

Master’s degree in Business Data Analytics

Job description

Do your Best Work

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Do your Best Work

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The Services Sr. Analyst advances the Provider Experience Group’s mission to make Lowe’s the Providers’ #1 choice to do business with.

This role transforms PROvider feedback, operational data, and business priorities into actionable insights, scalable reporting, and project execution that strengthen the Independent Service PROvider network and support corporate and field teams. The Sr. Analyst builds decision-support tools, monitors KPIs, investigates performance trends, and delivers clear recommendations that improve business outcomes.

The role also leads initiatives from concept through launch by gathering requirements, aligning stakeholders, managing execution, and measuring results. Through cross-functional partnership with Provider Experience, Installations, Merchandising, Operations, Finance, and Technology, this role helps deliver programs, tools, and processes that improve the Provider experience and support scalable network growth.

What You Will Do

• Build, maintain, and govern standardized reporting, dashboard, and workflow tools that ensure accurate metrics, reliable data refreshes, validation, visibility, action tracking, and informed decision-making for the Provider Management Team.
• Analyze multiple data sources to identify trends, risks, root causes, performance variances, and improvement opportunities; translate findings into actionable recommendations.
• Lead and support assigned Provider Experience Group PMO projects from intake through implementation, including scope definition, requirements gathering, stakeholder alignment, testing, launch readiness, execution tracking, and post-launch follow-up.
• Partner cross-functionally with Provider Experience, Services teams, and other business partners to improve processes, gather feedback, and support strategic initiatives.
• Document business requirements, reporting logic, workflows, standard operating procedures, governance processes, and tool administration practices to support consistency and scalability.

Required Qualifications

• Bachelor’s degree in Business Data Analytics or a related field, or equivalent experience
• 3 years of experience in cross-functional project management, analytic design, report development, and root cause analysis
• 3 years of experience owning and presenting projects, updates to small and large groups, virtually and in person

Preferred Skills/Education

• Master’s degree in Business Data Analytics or related field, or equivalent experience
• 5 years of experience in cross-functional project management, analytic design, report development, and root cause analysis
• 5 years of experience owning and presenting projects, updates to small and large groups virtually and in person

Where You’ll Be

• Associates are required to relocate to the Mooresville/Charlotte region to foster collaboration and facilitate improved testing and support.
• Lowe’s supports a Flex Office concept where in-person work is required 5 days per week in the office at the Mooresville, NC location.
• Most business meetings are planned around the Eastern time zone.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.