Manager ProServices

Lowe's Companies, Inc.; Mooresville (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Lowe’s Companies, Inc. in Mooresville, North Carolina, invites you to join a headquarters team that collaborates to drive customer service systems and sales opportunities.

This role focuses on managing the CRM backbone to support field and store teams, with opportunities to shape system enhancements and future roadmaps. You will lead cross-functional initiatives, work closely with IT and Finance, and act as a subject matter expert for Pro-CRM data, delivering accurate sales reports and

Qualifications

• Bachelor’s degree in MIS, Economics or related field, or equivalent experience.
• 3 years experience in a large sales organization and CRM management.
• Experience translating customer needs into product vision and requirements.
• Strong UX/design sense and track record of building great products.

Responsibilities

• Lead strategy and design of system enhancements to meet pro-service sales needs.
• Manage cross-functional teams to implement CRM road maps.
• Collaborate with IT and Finance to forecast budgets for enhancements.
• Communicate with teams to deliver accurate sales data reports.
• Serve as SME for Pro-CRM and pro-customer data on enterprise initiatives.
• Lead defect resolution initiatives to ensure CRM operability.
• Collaborate with Stores and Field Sales Leadership to get feedback.
• Facilitate communication ensuring system functionality satisfies internal customers.

Skills

CRM systems experience

Product vision & requirements

UX design sense

Education

Bachelor’s degree in MIS, Economics or related field or equivalent

Tools

CRM software

Job description

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The primary purpose of this role is to manage the customer service systems, and to lead the system strategy to ensures that field and store service teams have the tools they need to effectively capitalize on sales opportunities. These responsibilities include managing intake requests for system enhancements, and leading the forward thinking strategy for CRM systems and road map delivery. This role ensures the effective delivery of the sales strategy for Lowe's pro-services

What You Will Do

• Leads strategy and design of system enhancements to ensure pro-service sales operational needs are met
• Manages cross-functional teams in the effective implementation of road maps for CRM system enhancements
• Collaborates with IT and Finance to forecast the project budget needed to complete system enhancements
• Communicates with cross functional teams to ensure the fast and accurate delivery of integral sales data reports
• Serves as a subject matter expert for Pro-CRM system and pro-customer data needs on large enterprise initiatives
• Leads cross functional teams on defect resolution initiatives to ensure the operational effectiveness of CRM systems
• Collaborates with Stores and Field Sales Leadership to get system feedback and synthesize feedback into actionable plans to provide an optimal selling support solution.
• Facilitates communication throughout all steps between a variety of internal stakeholders and vendor partners, ensuring that system functionality satisfy internal customers’ needs and are highly adopted.

Minimum Qualifications

• Bachelor’s degree in MIS, Economics or related field or equivalent years of experience in lieu of education requirement, if applicable
• 3 Years Experience in a large sales organization Experiencing managing CRM systems
• Demonstrated experience in gathering and transforming customer needs into an actionable product vision and requirements definition
• Strong user experience/design sense, with a record of building great products

Preferred Skills/Education

• Experience in Omni-channel retailing or b to b sales
• Experience in designing, developing, and building collaborative or social web technologies, either in the consumer or enterprise spac
• Experience presenting to executive leadership and handling sensitive customer escalations

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.