PROvider Specialist

Lowe's Companies, Inc.; Mooresville (NC); On-site; USD 28,474 - 47,554; Full time

Job summary

Lowe's Companies, Inc. is looking for a PROvider Specialist based in Mooresville, North Carolina. This role focuses on supporting provider management through various business review activities and tracking important performance metrics.

Qualified candidates should have a high school diploma, relevant experience in customer service, and familiarity with tools like PowerBI and CRM software. The position offers competitive pay and opportunities for professional growth within a leading home improvement retailer.

Qualifications

• High school diploma or equivalent experience required.
• Up to 1 year experience in a relevant work environment.
• Ability to obtain a salesperson license if required.

Responsibilities

• Works within system-based work queue for performance reviews.
• Prepares for business reviews with providers.
• Communicates with Independent Service Providers prior to reviews.
• Organizes and sends required documents to stakeholders.
• Captures feedback during business reviews.

Skills

Communication

Data organization

Customer Relationship Management (CRM)

Education

High school diploma or GED

Other Associates or Bachelor's Degree in a related field

Tools

PowerBI

MS Word

MS Excel

MS Outlook

Job description

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The PROvider Specialist is primarily responsible for completing specific activities in support of a defined PROvider Management model. This includes conducting business, and other performance related business discussions with Independent Service PROviders. The PROvider Specialist will compile data to organize packets for business reviews, reviewing documentation submitted by Service Providers, sending out business review invitations and required documents to PROviders and Lowe's stakeholders, capturing feedback/actions from business reviews, recapping, and tracking and following-up on required action plans. The PROvider Specialist will need to have foundational knowledge of PowerBI, SPM, IMS, performance reporting, phone and computer systems and be familiar with the contents of the Lowe's Services Agreement (LSA). To be successful the individual in this role uses various systems to complete work and must be able to learn and utilize new systems and tools with training. In addition, this individual will need to be able to adapt to rapidly evolving business needs.

What You Will Do

• Works within system-based work queue to identify activities ready for review.
• Prepares for business reviews ahead of scheduled dates for reviewing performance reporting.
• Compile and review materials needed to prepare for PROvider business reviews.
• Communicates with Independent Service PROviders ahead of schedule business reviews.
• Organizes and sends out invitations and the required documents to PROviders and Stakeholders.
• Captures feedback, takeaways, and other important notes during business reviews to recap for stakeholders.
• Tracks and follows-up on activities requiring actions.
• Draws from experience supporting the program to offer ways to improve the PROvider experience.
• Being friendly and professional in engaging PROviders.
• Keeps all reporting, packets and files organized and accessible.
• Leads business reviews by discussing PROvider performance metrics, feedback, and other relevant business topics.
• Execute daily and weekly assigned job duties.

Minimum Qualifications

• High school diploma or GED General Education or equivalent years of experience in lieu of education requirement, if applicable.
• Up to 1 Year Experience in a call center, office administrative, high volume retail, service support, or similar work environment.
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Preferred Skills/Education

• Other Associates or Bachelor's Degree in a related field
• Experience in remodeling or construction industry Lowe’s store experience
• Experience using CRM (Customer Relationship Management) tool, MS Word, MS Excel and MS Outlook.

About Lowe's

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range: $20.67 - $34.52 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.