SSA Cordant Contracts Manager

Baker Hughes; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Health & welfare programs

Thrift Plan (401k) and financial perks

Job summary

Baker Hughes is seeking a Contracts Manager to lead subscription-based service agreements, drive customer satisfaction, and manage performance across diverse industries. You will coordinate with cross-functional teams, monitor SLAs, and push for growth opportunities while ensuring financial commitments are met.

The role requires a Bachelor’s degree and 5+ years in related fields, strong communication, and the ability to travel up to 30%.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 5+ years in contract management, project management, or customer success in industrial sectors.
• Experience managing customer-facing commercial agreements and service contracts.
• Strong business acumen with ability to manage financial commitments and SLAs.
• Excellent verbal and written communication; able to interact with leadership and cross-functional teams.
• Ability to prioritize multiple projects in a fast-paced environment.
• Willingness to travel up to 30% to customer sites and company locations.

Responsibilities

• Own customer subscription service agreements and ensure successful execution and satisfaction.
• Coordinate with cross-functional teams to ensure contract delivery and issue resolution.
• Monitor compliance with SLAs, obligations, performance metrics, and financial targets.
• Identify growth opportunities with regional Sales and Service teams and develop value-added services.
• Lead contract governance activities, business reviews, and risk management.
• Coordinate safety programs, quarterly reviews, and training to meet HSE standards.
• Manage a portfolio of subscription-based service agreements across multiple industries.
• Drive scheduling, milestones, proofs of delivery, invoicing support, and KPI reporting.
• Collaborate with stakeholders to optimize contract performance and customer retention.
• Maintain contract records, forecasts, and performance reports while mitigating risks.

Skills

Bachelor’s degree

5+ years experience

Contract management

Customer success

Service delivery

Financial oversight

Communication skills

Cross-functional coordination

Travel up to 30%

Education

Bachelor’s degree

Job description

Are you passionate about being part of a successful team?

Join Our Bently Nevada Services Team!

Partner with the best

Our Bently Nevada Services team performs installations, configurations, commissioning, troubleshooting, and training activities for Bently Nevada hardware and software solutions. We support customers across Oil & Gas, Power Generation, Chemicals, Pulp & Paper, Manufacturing, and other process industries by helping protect and monitor critical assets.

As an SSA Cordant Contracts Manager, you will play a key role in driving customer satisfaction and operational excellence through the successful execution of long-term subscription-based service agreements. You will oversee contract performance, manage customer relationships, identify growth opportunities, and ensure financial commitments are achieved while delivering exceptional service.

As an SSA Cordant Contracts Manager, you will be responsible for:

• Serving as the primary owner of customer subscription service agreements, ensuring successful execution, customer satisfaction, and achievement of contractual and financial commitments


• Acting as the main point of contact for customers, coordinating with cross-functional teams to ensure seamless contract delivery and issue resolution


• Monitoring compliance with contractual obligations, service level agreements (SLAs), operational requirements, performance metrics, and financial targets


• Partnering with regional Sales and Service teams to identify growth opportunities, expand existing contracts, and develop value-added service solutions


• Leading contract governance activities, including business reviews, performance assessments, risk management, and customer engagement initiatives


• Coordinating safety programs, quarterly site reviews, and team training activities to ensure compliance with Baker Hughes and Bently Nevada Health, Safety, and Environmental (HSE) standards


• Managing a portfolio of subscription-based service agreements across multiple industries, including Oil & Gas, Power Generation, Chemicals, Manufacturing, and Pulp & Paper


• Driving operational excellence through effective scheduling, milestone management, proof-of-delivery documentation, invoicing support, and KPI reporting


• Collaborating with internal stakeholders to optimize contract performance, improve customer outcomes, and support long-term customer retention


• Maintaining accurate contract records, financial forecasts, and performance reports while proactively identifying and mitigating risks

Fuel your passion

To be successful in this role you will:

• Have a Bachelor’s degree from an accredited college or university, or an equivalent combination of education and relevant industry experience


• Have a minimum of 5 years of experience in contract management, project management, customer success, service delivery, or related roles within industrial sectors


• Demonstrate experience managing customer-facing commercial agreements, service contracts, or subscription-based service programs


• Possess strong business acumen with the ability to manage financial commitments, contractual obligations, operational performance, and customer expectations


• Have excellent verbal and written communication skills with the ability to build relationships across customers, leadership teams, and cross-functional organizations


• Demonstrate the ability to prioritize competing demands and manage multiple projects in a fast-paced environment


• Hold a valid driver’s license and be able to obtain and maintain a Transportation Worker Identification Credential (TWIC) card, if required


• Be willing and able to travel up to 30% as needed to customer sites and company locations

Preferred qualifications include:

• Experience managing long-term service agreements, asset performance contracts, or subscription-based service offerings


• Knowledge of industrial reliability, condition monitoring, asset performance management, or rotating equipment technologies


• Familiarity with contract negotiations, commercial risk management, and customer account management


• Experience supporting customers in Oil & Gas, Power Generation, Chemicals, Manufacturing, Mining, Pulp & Paper, or related industrial sectors


• PMP, CCCM, or other relevant industry certifications


• Experience with Bently Nevada products and services

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities


• Comprehensive private medical care options


• Safety net of life insurance and disability programs


• Tailored financial programs


• Additional elected or voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Services Senior Specialist - Contract Performance Mgmt

About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.