Services Sales Manager, Professional Services, Sydney

Cloudflare, Inc.; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Cloudflare is seeking a Services Sales Manager to drive custom services solutions and grow the professional services business globally. You will translate customer needs into measurable business value, aligning with Sales, Delivery and Global Practices to craft compelling proposals and value-based outcomes.

The role requires cross-region experience, cybersecurity know-how, and proficiency with CRM tools. You’ll collaborate across teams to deliver tailored services wrappers for large-scale

Qualifications

• Proven track record in service sales preferably with delivery experience, working within an IT or Cyber Security services organization
• Self-motivated and detail-oriented
• Strong written, verbal and presentation skills
• Demonstrated experience in discovery/scope definition workshops with cross-functional internal and customer resources to prepare current state/future state roadmaps and services proposals
• Experience of working across multiple regions
• Cybersecurity experience preferred
• Experience and familiarity with using SFDC or similar CRM tools
• Cloudflare Platform experience will be an extra asset

Responsibilities

• Collaborate with sales teams to clearly define Cloudflare's differentiated approach to Go-to-Market (GTM) services.
• Gathering, understanding and defining customer specific requirements and expectations for value based outcomes in workshop based scenarios
• Collaborating with Sales, Delivery and Global Practices to construct solution proposals and Statements of Work to satisfy customer specific scope requirements and outcome based services.
• Collaborating with the Sales team to drive business growth for Cloudflare Services in your aligned territory.

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in.

Available Location: Sydney, Australia

Services Sales Manager (SSM)

The Services Sales Manager (SSM) is a dynamic sales professional, passionate about technology evangelism and developing custom services solutions to drive business growth. This role owns sizing the service component of a Cloudflare opportunity. The SSM takes the technical solution and the customer requirements to deliver a Professional Services commercial proposition presenting customers with a clear line of sight from the solution to measurable business value, and giving sales teams the technical credibility to close.

A core objective of the SSM is to grow the Cloudflare professional services business. This involves direct engagement with customers to define the specific service requirements needed to maximize the value of their technology investment and achieve their desired technical and business outcomes.

The SSM works in a fast-paced environment and is instrumental in enabling Cloudflare customers to securely achieve their goals. This is accomplished by creating and proposing a comprehensive services wrapper tailored to meet each customer's unique needs.

The SSM maintains close working relationships across the organisation, partnering directly with the Account Teams, Specialist Sales, as well as establishing strong connections with Delivery teams, Global Delivery Practices, and other subject matter experts within Cloudflare Professional Services.

The successful candidate will recommend the appropriate blend of Cloudflare services to assist customers in planning and executing large-scale transformations, ensuring they leverage maximum value from the portfolio.

Your Impact

• Collaborate with sales teams to clearly define Cloudflare's differentiated approach to Go-to-Market (GTM) services. Showcase our delivery capabilities, IP, and expertise through compelling success stories that demonstrate how we solve customer needs.
• Gathering, understanding and defining customer specific requirements and expectations for value based outcomes in workshop based scenarios
• Collaborating with Sales, Delivery and Global Practices to construct solution proposals and Statements of Work to satisfy customer specific scope requirements and outcome based services.
• Collaborating with the Sales team to drive business growth for Cloudflare Services in your aligned territory.

Your Experience

• Proven track record in service sales preferably with delivery experience, working within an IT or Cyber Security services organization
• Self-motivated and detail-oriented
• Strong written, verbal and presentation skills
• Demonstrated experience in discovery/scope definition workshops with cross-functional internal and customer resources to prepare current state/future state roadmaps and services proposals.
• Experience of working across multiple regions.
• Cybersecurity experience preferred.
• Experience and familiarity with using SFDC or similar CRM tools
• Cloudflare Platform experience will be an extra asset

The Team

Our sales team members work hand-in-hand with large organisations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.

As part of our sales team, you are empowered with systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Cloudflare that isn't committed to your success - with everyone pitching in to