Services Sales & Contracts Specialist I

Repligen; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Repligen seeks a Service Sales Specialist for Instrumentation in Biopharma to maximize value from our installed base and uncover unrecorded instruments at customer sites. You will work with the sales team, travel to sites, and drive revenue through service offerings.

The role combines fieldwork and consultative selling, focusing on annual contracts, PM, and qualification services, with autonomy to build trusted relationships and expand service revenue.

Qualifications

• When applicable, Bachelor’s degree and 3–5 years office experience plus 3–5 years in customer service.
• Experience with quoting, vendor management and data entry is valued.
• Proven ability to build relationships and negotiate service contracts.

Responsibilities

• Manage assigned service sales accounts to ensure customer satisfaction and drive business growth.
• Negotiate pricing and site contracts with customers while maintaining compliance and company objectives.
• Promote and secure annual Service Contracts, Preventative Maintenance, and Qualification services.
• Build and maintain strong customer relationships to foster trust and long-term partnerships.
• Collaborate with leadership and cross-functional teams to refine service offerings and align on priorities.
• Respond to customer inquiries with expert guidance on service options.
• Maintain accurate records of service quotes, agreements, and communications in CRM systems.
• Gather and share customer feedback with internal teams for continuous improvement.
• Travel to customer sites as needed to strengthen relationships and enhance service delivery.
• Travel during the first 12–18 months will be heavy but reduce over time.
• Operate with autonomy to meet customer needs and business goals.

Skills

3–5 years office experience

3–5 years customer service

data entry

Salesforce/CRM experience

Strong phone presence

team player

time management

negotiation skills

communication skills

detail-oriented

multitasking

Education

Bachelor's degree

Tools

CRM software (Salesforce)

Job description

Описание:

The Service Sales Specialist for Instrumentation in Biopharma will play a critical role in maximizing the value of our extensive installed base. This position focuses on uncovering and identifying instruments currently in use at customer sites that are not fully captured in our records. The individual will work closely with our established sales team to strengthen customer relationships and expand service opportunities. This role requires proactive engagement with customers through on-site visits, making travel a significant component of the job. By mapping and documenting instruments, the Service Sales Specialist will help ensure comprehensive coverage for service contracts, preventative maintenance, and qualification services. This position combines investigative fieldwork with consultative selling, aiming to enhance customer satisfaction while driving revenue growth through service offerings. This role is a remote position based in Germany.

Задачи:

• Manage assigned service sales accounts to ensure customer satisfaction and drive business growth.
• Negotiate pricing and site contracts with customers while maintaining compliance and company objectives.
• Proactively promote and secure annual Service Contracts, Preventative Maintenance, and Qualification services.
• Build and maintain strong customer relationships to foster trust and long-term partnerships.
• Collaborate with leadership and cross-functional teams to refine service offerings and align on priorities.
• Respond to customer inquiries promptly and professionally, providing expert guidance on service options.
• Maintain accurate records of service quotes, agreements, and communications in CRM systems.
• Gather and share customer feedback with internal teams to support continuous improvement.
• Travel to customer sites as needed to strengthen relationships and enhance service delivery.
• Travel during the first 12 to 18 months will be heavy but will reduce over time.
• Operate with autonomy, making strategic decisions to meet customer needs and achieve business goals.

Требования:

Bachelor’s degree Preferred work experience includes 3-5 years of office experience 3–5 years of customer service, quoting, vendor management, data entry. Lab experience is desired. Service sales experience preferred Sales support/Inside Sales experience preferred (business background helpful) SalesForce or CRM experience desired Strong phone and video call presence Rigor and intensity regarding driving inside sales Team player, ability to collaborate well with other parts of the business Strong time management and prioritization skills Demonstrated ability to build and maintain strong working relationships with internal teams and customers Ability to maintain a professional image under pressure Success-oriented negotiation skills Service marketing skills desirable The employee in this role should have some or all of the following characteristics: communication and writing skills; comprehension and summarizing skills; detail-oriented computer skills: Word, Excel, PowerPoint, Web search. Project planning and basic data analysis is preferred. Additional competencies required: professional, troubleshooting, analytical, process-oriented, customer-oriented, multitasking, meticulous, thorough, organized, neat, methodical, teamwork-oriented, cooperative.

Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing.

The estimated base salary range for this role, is €49,300-66,700. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.