Instrumentation Service Sales Specialist - Remote (Germany)

RepliGen Corporation; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Variable bonus/commission

Job summary

RepliGen Corporation is seeking a Service Sales Specialist for Instrumentation in Biopharma to maximize the value of our installed base. You will identify instruments in use, map them to service opportunities, and work with the sales team to expand contracts.

The role includes on-site customer visits with heavy travel, focusing on annual service contracts, preventative maintenance, and qualification services, while building strong relationships and driving revenue growth.

Qualifications

• Bachelor’s degree required.
• 3–5 years of customer service, quoting, vendor management, and data entry.
• Lab experience desired.
• Service sales and inside sales experience preferred.
• Salesforce or CRM experience desired.
• Strong communication and negotiation skills.

Responsibilities

• Manage assigned service sales accounts to drive growth and customer satisfaction.
• Negotiate pricing and site contracts with customers.
• Promote and secure annual Service Contracts, Preventative Maintenance, and Qualification services.
• Build and maintain strong customer relationships for long-term partnerships.
• Collaborate with leadership and cross-functional teams to refine service offerings.
• Respond to customer inquiries with expert guidance on service options.
• Maintain records of quotes and agreements in CRM systems.
• Collect customer feedback to support continuous improvement.
• Travel to customer sites as needed to strengthen relationships.
• Travel during the first 12 to 18 months will be heavy but reduce over time.
• Operate with autonomy to meet customer needs and business goals.

Skills

Phone/Video sales

Inside sales

Negotiation

Customer relationship

Education

Bachelor’s degree

Tools

Salesforce

CRM

Job description

RepliGen Corporation is seeking a Service Sales Specialist for Instrumentation in Biopharma to maximize the value of our installed base. You will identify instruments in use, map them to service opportunities, and work with the sales team to expand contracts.

The role includes on-site customer visits with heavy travel, focusing on annual service contracts, preventative maintenance, and qualification services, while building strong relationships and driving revenue growth.