Services Project Coordinator (Remote) CST/MST/PST

Lowe's Companies, Inc.; United States; Remote; USD 24,000 - 41,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Services Project Coordinator to provide end-to-end oversight for installation jobs in a fully remote setup. You will coordinate with customers, service providers, stores and vendors, track progress, and document interactions to keep projects on track and within SLA.

You will build relationships, adapt to changes, and participate in ongoing training to ensure a top-notch customer experience.

Qualifications

• Minimum Qualifications include a high school diploma or GED plus 1–3 years in a customer-facing role.
• Preferred: Bachelor's degree in a related field.
• Experience in a contact center environment is a plus.
• Experience coordinating projects or in remodeling/construction is beneficial.

Responsibilities

• Answer inbound calls from customers, service providers and stores to provide installation job support.
• Manage outbound tasks and make outbound calls to customers, providers, stores and vendors for updates or information.
• Conduct initial contact with customer and service providers to verify scope and expectations.
• Ensure projects are scheduled within the SLA by the service provider and confirm to the customer.
• Coordinate product delivery with stores and customers to start work on time.
• Ensure compliance documents related to permits and Lead Safe Practices are uploaded.
• Manage and resolve work order issues after project completion, including potential charges.
• Submit accurate documentation of all interactions in Installation Management System, myRedVest and Salesforce.
• Practice active listening to deliver excellent customer experience and teamwork.
• Deliver consistent service by following defined processes and providing feedback for improvement.
• Drive for results by achieving goals and completing tasks on time.
• Build relationships by organizing and sharing information with coworkers and leaders.
• Adapt to a fast-paced environment with evolving processes.
• Complete assigned training, participate in team meetings and town halls.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

Bachelor's degree related field

Job description

Innovate Remotely

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.

Your Impact

The primary purpose of the Services Project Coordinator is to facilitate end-to-end oversight and support to customers who purchase installation job(s). The Services Project Coordinator is responsible for tracking progress, documenting all interactions, addressing issues and communicating with customers, service providers, stores and vendors in a timely manner to keep the job going. To accomplish this, the Services Project Coordinator must have excellent customer service and problem-solving skills with the ability to adapt to change. The Services Project Coordinator will collaborate directly with customers, service providers, stores and peers to deliver the desired customer experience. The Serivices Project Coordinator will receive regular feedback and coaching from his/her leader and must be receptive and able to incorporate the feedback to improve skills and enhance performance on a continual basis. This position is in a fast-paced environment and schedules may include night and/or weekend hours.

What You Will Do

• Answer inbound calls from customers, service providers and stores to provide installation job support.
• Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information.
• Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment.
• Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
• In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
• Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
• Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.
• Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
• Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
• Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
• Drive for results by consistently achieving goals and completing tasks/activities on time.
• Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
• Adapt to a fast-paced environment with evolving process enhancements.
• Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

Minimum Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• 1- 3 years’ experience in a customer facing role

Preferred Skills/Education

• Bachelor’s degree Related field
• 1 year Experience in project coordination OR experience in remodeling or construction industry
• 1 year Experience working in a Project Management functionli>
• Experience in contact center environment

Pay Range: $17.73 - $29.61 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe’s hourlyremoteassociates cannot reside in Alaska, California or Hawaii. Lowe’s salariedremoteassociates cannot reside in Alaska or Hawaii.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE®100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540branches and 120distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance,and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.