Services Operations Leader

Trane Technologies plc; North Carolina; Hybrid; USD 173,000 - 242,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid time off

Education assistance

Job summary

Trane Technologies plc, a global leader in sustainable climate solutions, seeks a Services Operations Leader for Thermo King’s company-owned dealer network. You will define and lead service operations strategy, standardize operating models, and drive profitable growth across service and parts.

The role requires 10+ years in service operations leadership, a strong commercial mindset, and hands-on ability to transform complex field operations across multiple sites. Travel up to 50% is expected.

Qualifications

• Bachelor’s degree in Business, Operations, Engineering, Supply Chain, Industrial Management, or a related field preferred.
• 10+ years of progressive leadership experience in service operations.
• Experience in transportation, commercial vehicle, dealership, industrial service, or similar complex service environments.
• Experience designing and deploying best practices, operating disciplines, and performance standards across disparate teams.
• Proven track record leading multi-site service organizations and driving financial performance.

Responsibilities

• Define and lead the service operations strategy for Thermo King’s company-owned dealer network.
• Design, deploy, and continuously improve a scalable Business Operating System (BOS).
• Serve as the enterprise leader for service operations, parts operations, and branch-level performance.
• Establish national standards, metrics, and routines to improve productivity and profitability.
• Lead identification and deployment of best practices across branches with varying maturity.
• Analyze workflows, technician productivity, and branch results to identify growth opportunities.
• Build reporting dashboards and information flows for strong performance management.
• Align branch leaders, service managers, and back-office teams around common standards.
• Integrate acquired dealer locations into a consistent company-owned model.
• Collaborate with leadership to remove barriers and accelerate strategic initiatives.
• Monitor performance against targets and provide actionable recommendations.
• Foster a culture of continuous improvement and accountability across a dispersed field team.
• Travel 25–50% to branch locations to coach and ensure execution.

Skills

Leadership

Operations management

Strategic planning

Financial acumen

Cross-functional collaboration

Education

Bachelor’s degree in Business, Operations, Engineering, Supply Chain, Industrial Management, or related field

Job description

## Services Operations LeaderUcházet se o zaměstnání: Od pondělí do čtvrtka pracujte na pracovišti se svými kolegy. V pátek si můžete zvolit místo výkonu práce podle potřeb vašich pracovních úkolů.: Davidson, Severní Karolína: Minneapolis, Minnesota: Plný úvazek: Publikováno dnes: JR-18732Staňte se součástí naší mise! Jako světový lídr v oblasti vytváření komfortních, udržitelných a efektivních klimatických řešení pro budovy, domácnosti a dopravu máme odpovědnost upřednostňovat planetu. Pro nás ve společnostiTrane Technologiesa prostřednictvím našich podniků včetněTraneaThermo KingUdržitelnost pro nás není jen způsobem podnikání – je samotnou podstatou našeho podnikání. Odvažujete se podívat na globální výzvy a vidět v nich příležitosti k pozitivnímu dopadu? Chcete přispět k lepší budoucnosti? Pokud je vaše odpověď ano, zveme vás, abyste se k nám připojili a společně s námi odvážně posouvali hranice možností pro udržitelný svět.Seznamte se s našimivýhodynavrženo tak, abyste mohli v práci i doma prosperovatJdeme odvážně vpřed.**Kde se práce nachází:**Od pondělí do čtvrtka pracujte na pracovišti se svými kolegy. V pátek si můžete zvolit místo výkonu práce podle potřeb vašich pracovních úkolů.# **What's in it for you:**Join Thermo King as our **Services Operations Leader**! In this role, you will serve as an integral member of the leadership team on Thermo King’s growing company-owned dealer network, with responsibility for shaping service strategy, improving operating performance, and driving profitable growth across service and parts. You will define and lead the service operating model across locations nationwide, helping create a more standardized, disciplined, and scalable services organization. You will play a key role in transforming service operations across a complex, multi-site network by building consistency in execution, improving productivity, strengthening performance visibility, and driving operational excellence. You will lead the design, deployment, and continuous improvement of the Business Operating System for service operations, establishing clear standards for service execution, parts performance, process discipline, and operating rigor. You will work closely with area leaders and cross-functional partners, and will influence the broader organization to align around shared priorities and deliver sustained business improvement. This role gives you the opportunity to make enterprise-level impact while using influence and leadership to drive results across a nationally distributed organization. You will help harmonize operations, remove barriers, strengthen management systems, and build the structure needed to support a rapidly expanding network. You will be a strong fit for this role if you bring deep service operations experience, a commercial mindset, field credibility within service teams, technicians, and back-office operations, and a track record of leading transformation across complex service environments. Success in this role will require you to be both strategic and hands-on, with the ability to lead change, align teams, and deliver results at scale.# **What you will do:*** Define and lead the service operations strategy for Thermo King’s company-owned dealer network, with accountability for standardization, operating performance, and profitable growth across service and parts.* Design, deploy, and continuously improve a scalable Business Operating System (BOS) to drive consistency, operating discipline, and business results across the national services organization.* Serve as the enterprise leader and center of excellence for service operations, parts operations, service process design, and branch-level operating performance.* Establish and drive national operating standards, performance metrics, and management routines that improve productivity, labor efficiency, cycle time, customer satisfaction, quality, and profitability.* Lead the identification, development, and deployment of best practices across branch locations with varying levels of operational maturity and consistency.* Analyze service workflows, time and material activity, technician productivity, parts performance, and branch operating results to identify opportunities for growth, margin expansion, and improved execution.* Build and sustain management reporting, operational dashboards, and information flows that enable strong performance management, decision-making, and organizational planning.* Influence and align branch leaders, service managers, parts teams, technicians, and back-office teams around common operating standards, service expectations, and financial objectives.* Lead the operational integration and standardization of acquired dealer locations into a consistent, scalable, company-owned dealer model.* Serve as a key architect and leader in systems harmonization efforts, helping define future-state business processes, organizational design, data discipline, and system adoption across the services organization.* Partner with leadership and cross-functional teams to remove barriers, resolve operational issues, and accelerate execution of strategic initiatives.* Monitor business performance against financial and operational targets and provide clear recommendations to improve growth, profitability, productivity, and customer outcomes.* Provide regular updates to leadership on services business performance, progress against strategic priorities, operational risks, and opportunities for improvement.* Drive a culture of continuous improvement, accountability, and operational excellence across a geographically dispersed field organization.* Travel regularly to branch locations across the United States to assess performance, coach local leaders, reinforce standards, and ensure consistent execution. Travel of 25-50% is expected. # **What you will bring:*** Bachelor’s degree in Business, Operations, Engineering, Supply Chain, Industrial Management, or a related field preferred.* Minimum of 10 years of progressive leadership experience in service operations, including responsibility for service teams, technicians, and back-office operations in a commercial setting.* Experience in transportation, commercial vehicle, dealership, industrial service, heavy equipment, or similarly complex service environments strongly preferred.* Experience designing and deploying best practices, operating disciplines, and performance standards across disparate or uncoordinated teams.* Demonstrated experience leading multi-site service organizations across geographically dispersed operations. Track record of building, leading, and enabling high-performance teams and service cultures.* Proven accountability for financial performance, including revenue growth, profitability, productivity, and operational results.* Demonstrated success leading organizational change, overcoming barriers to execution, and driving adoption across field-based operations.**Roční základní platové rozpětí nebo hodinové základní mzdové rozpětí:**$173,343.33 - $242,375.00**Typ odměny:**Mzda**Způsobilé pro incentivu:**Yes**Nárok na prodejní provizi:**No**Prohlášení o vyloučení odpovědnosti**Usilujeme o poskytování konkurenceschopného finančního ohodnocení na této pozici, které je přizpůsobeno různým faktorům. Skutečná výše odměny bude záviset na prvcích, jako jsou seniorita, zásluhy, geografická poloha, vzdělání, zkušenosti, požadavky na cestování a příslušnost k odborům. Naše mzdové rozpětí je obecně stanoveno na základě celostátního průměru pro danou zemi. Navíc se mohou benefity lišit v závislosti na regionu, obchodním zaměření, zapojení odborů a statusu zaměstnance.**Rozvíjejte se v práci i doma:** * Benefity pro vás a vaši rodinu platí OD PRVNÍHO DNE, včetně zdravotního pojištění a komplexních wellness programů s velkorysými pobídkami – MÁME ODVAHU PEČOVAT!* Benefity na podporu založení rodiny zahrnují krytí léčby neplodnosti a pomoc při adopci/náhradním mateřství.* Placené volno zahrnuje až 15 dní dovolené, placené svátky, pracovní volno z důvodu nemoci a další možnosti na podporu dobrovolnické činnosti a rodičovské dovolené.* Příspěvek zaměstnavatele do 401K, možnosti vzdělávání a školení prostřednictvím firemních programů spolu s příspěvkem na školné a podporou při splácení studentských dluhů. Upozornění: Nabídka benefitů se může lišit podle pracoviště, kolektivních smluv a místních/státních předpisůRole citlivá na bezpečnostYesSpolečnost označuje některé pracovní pozice jako bezpečnostně citlivé. Bezpečnostně citlivé pozice mohou vyžadovat absolvování dodatečného testování na přítomnost drog. Toto je bezpečnostně citlivá pozice:Nabízíme konkurenceschopné finanční ohodnocení a komplexní benefity a programy. Jsme zaměstnavatel poskytující rovné příležitosti; všichni kvalifikovaní uchazeči budou posuzováni bez ohledu na rasu, barvu pleti, náboženství, pohlaví, sexuální orientaci, genderovou identitu, národnost, těhotenství, věk, rodinný stav, zdravotní postižení, status chráněného veterána nebo jakýkoli jiný právně chráněný status.