Services Operations Center Analyst

TEKsystems; Dublin (OH); Hybrid; USD 34.000 - 48.000; Vollzeit

Zusammenfassung

TEKsystems in Dublin, OH is seeking a Service Operations Center (SOC) Analyst for a contract-to-hire role in a hybrid environment. You will monitor large-scale infrastructure, respond to incidents, and coordinate with cross-functional teams to maintain service health in a 24x365 setting.

The role emphasizes incident management, troubleshooting, and collaboration across multiple technologies while supporting enterprise systems and automation initiatives.

Qualifikationen

• Experience in a NOC/SOC/24x7 operations environment.
• Strong troubleshooting and issue-resolution skills.
• Experience with incident management and escalation processes.
• Hands-on experience supporting Linux environments.
• Strong verbal and written communication skills.
• Ability to remain calm and effective during high-priority incidents.
• Comfortable working across multiple technologies and operational disciplines.

Aufgaben

• Monitor enterprise applications, infrastructure, and critical business services.
• Identify, troubleshoot, and elevate incidents and outages.
• Perform incident management activities including triage, communication, and resolution coordination.
• Execute approved change requests and operational procedures.
• Communicate service health and status updates to stakeholders.
• Collaborate with cross-functional technical teams to resolve issues.
• Support continuous improvement initiatives, automation efforts, and operational efficiencies.
• Help maintain service availability, stability, and performance across a complex enterprise environment.

Kenntnisse

NOC/SOC experience

Troubleshooting

Incident management

Linux

Communication

Calm under pressure

Multi-technology

Jobbeschreibung

Contract-to-Hire | $25-$35/hr | Hybrid | Dublin, OH

Are you a well-rounded IT operations professional who enjoys troubleshooting, monitoring enterprise systems, and responding to critical incidents? We are seeking a Service Operations Center (SOC) Analyst to join a highly visible operations team responsible for supporting large-scale infrastructure and business-critical services in a 24x365 environment. This is an excellent opportunity for candidates with experience in a NOC, SOC, Command Center, Production Support, or Infrastructure Operations environment who want to expand their exposure to cloud technologies, enterprise infrastructure, and incident management.

Schedule

• Sunday: 1:00 AM - 7:30 AM
• Sunday: 7:00 PM - 7:30 AM
• Monday: 7:00 PM - 7:30 AM
• Tuesday: 7:00 PM - 7:30 AM

Work Environment

• Regular onsite presence required in Dublin, Ohio
• Every fourth week is fully remote

Compensation

• $25-$35/hour
• Contract-to-Hire opportunity with long-term growth potential

What You'll Do

• Monitor enterprise applications, infrastructure, and critical business services
• Identify, troubleshoot, and elevate incidents and outages
• Perform incident management activities including triage, communication, and resolution coordination
• Execute approved change requests and operational procedures
• Communicate service health and status updates to stakeholders
• Collaborate with cross-functional technical teams to resolve issues
• Support continuous improvement initiatives, automation efforts, and operational efficiencies
• Help maintain service availability, stability, and performance across a complex enterprise environment

Required Skills

• Experience working in a NOC, SOC, Service Desk, Command Center, or similar 24x365 operations environment
• Strong troubleshooting and issue-resolution skills
• Experience with incident management and escalation processes
• Hands-on experience supporting Linux environments
• Strong verbal and written communication skills
• Ability to remain calm and effective during high-priority incidents
• Comfortable working across multiple technologies and operational disciplines

Preferred Skills

• Microsoft Azure
• AWS
• VMware
• Linux / Red Hat
• Windows Server
• Control-M
• Enterprise monitoring and observability tools
• Automation and scripting
• Batch processing environments
• Change management and production support operations

What We're Looking For

The ideal candidate is a well-rounded IT operator who can work across infrastructure, applications, monitoring, incident response, and operational processes. We're seeking someone who enjoys learning new technologies, collaborating with multiple teams, and supporting mission-critical systems in a fast-paced environment.

Job Type & Location

This is a Contract to Hire position based out of Dublin, OH.

Pay And Benefits

The pay range for this position is $25.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 22, 2026.

Workplace Type

This is a hybrid position in Dublin,OH.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.