Inside Sales Ops Lead: Analytics, Training & Planning

The Home Depot; Atlanta (GA); On-site; USD 100,000 - 140,000; Full time

Job summary

The Home Depot is seeking a Sales Operations Manager to act as the operational backbone of its Inside Sales organization, enabling the Director of Inside Sales and three teams (Pro Sales, Trade Sales, and Digital Sales) to operate efficiently, consistently, and at scale.

You will translate data into actionable insights, streamline processes, and support workforce planning, training, and analytics to drive growth across all inside sales channels.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 5+ years of experience in Sales Operations, Business Operations, Program Management, Project Management, Consulting, HR, Learning & Development, or a related business function.

Responsibilities

• Leads strategic planning by analyzing business trends, sales performance, and workforce requirements to develop actionable plans.
• Identifies operational inefficiencies and designs scalable process improvements across three inside sales teams.
• Acts as a liaison between Inside Sales and cross-functional partners (HR, Finance, Workforce Management, Technology) to support growth.
• Develops and maintains dashboards, scorecards, and KPIs to inform decision-making and forecast workforce needs.
• Coordinates training programs, onboarding, and development initiatives across Inside Sales.

Skills

Strategic thinking

Project management

Communication

Adaptability

Managing ambiguity

Education

Bachelor's degree

Tools

Microsoft Office

PowerPoint

Excel

Job description

The Home Depot is seeking a Sales Operations Manager to act as the operational backbone of its Inside Sales organization, enabling the Director of Inside Sales and three teams (Pro Sales, Trade Sales, and Digital Sales) to operate efficiently, consistently, and at scale.

You will translate data into actionable insights, streamline processes, and support workforce planning, training, and analytics to drive growth across all inside sales channels.