Services Engineer - West Coast

Netradyne; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in fleet safety solutions seeks a Services Engineer to provide implementation services, project management, and technical support for their innovative Driveri mobile system. This role involves training customers, managing installations, and contributing to technical documentation. The position is remote but requires residence in the Western United States, preferably Central California. Join a rapidly growing team committed to safety and technology in transportation.

Benefits

Hybrid work model

Company Paid Health Care

Generous PTO and Sick Leave

401(K) with generous company match

Disability and Life Insurance

Qualifications

• Expert knowledge of vehicle systems and installation procedures.
• Ability to provide efficient training and implementation instruction.
• Deep knowledge of the transportation industry.

Responsibilities

• Train customers on installation practices and provide project management.
• Support 3rd party installation service providers.
• Contribute to the development of technical documentation.

Skills

Project Management

Technical Installation Training

Customer Support

Troubleshooting

Training Instruction

Education

Bachelor's degree in technical discipline

Tools

Vehicle Telematics

12v and 24v Vehicle Systems

Job description

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

POSITION SUMMARY:

The Services Engineer provides implementation services, including project management, technical installation training, customer hardware support, hands-on device best practices, and sales support for the Netradyne Driveri mobile system. The Services Engineer may provide installation and deinstallation services, technical assistance, device and camera location planning, and work closely with Installation Service Partners to support high volume and multi-location installations. This role will support Mid-Market and Enterprise level customer projects. This remote position requires residence in the Western United States, preferably Central California.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

• Train and assist customers (internal and external) with proper installation practices, including the use of all related products and services
• Provide Project and Implementation Management Services for Mid-Market and Enterprise level Customer Implementations
• Provide Train-the-Trainer Services
• Provide Installation Services as required
• Provide Technical Expertise for the Installation of 12v Netradyne Safety systems
• Promote Best Practices and Standard Operating Procedures for vehicle specific installation services
• Assist, Manage, Support 3rd Party Installation Service Providers during assigned projects
• Provide professional project management and sales support for assigned projects
• Maintain professional customer service, frequent contact, and follow-up throughout the implementation
• Contribute to the development of technical documentation, standard operating procedures, troubleshooting guides, and online support content related to vehicle-specific installation processes and procedures

QUALIFICATIONS:

• Proficient and Expert Knowledge of 12 &24v vehicle systems
• Improved Knowledge of Vehicle mounted Cameras, Monitors, Sensors
• Detailed Vehicle Knowledge of Wiring and Installation Procedures
• Impeccable Troubleshooting and Alternative Installation Service Management
• Ability to provide Efficient and Creative Training and Implementation instruction
• Deep knowledge of the transportation industry and in-cab product services
• Vehicle Telematics (including RP12226, J1939 & OBDII)

Education:

• Bachelor's degree in technical discipline

Compensation Package Includes:

• Hybrid work model (Monday, Wednesday, Thursday in office)
• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(K) with generous company match
• Disability, Life Insurance and Ancillary Benefits
• And much more

California Pay Range

$70,000—$90,000 USD

We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

If there is a match between your experiences/skills and the Company's needs, we will contact you directly.

Netradyne is an equal-opportunity employer.

Applicants only - Recruiting agencies do not contact.

Recruitment Fraud Alert!

There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in ‘@netradyne.com’ or ‘@us-greenhouse-mail.io’.

Please review and apply to our available job openings at Netradyne.com/company/careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website.