Human Services Coordinator II

Commonwealth of Massachusetts; McKnight and Bay (MA); Hybrid; USD 77,000 - 105,000; Full time

Job summary

Commonwealth of Massachusetts, Department of Developmental Services, seeks a Human Services Coordinator Supervisor II to lead a team in the Springfield area. The role focuses on supervising staff, coordinating services, and ensuring accurate ISP development and budgeting.

Background in case management and therapeutic services is essential. Located in Springfield, MA, this full-time opportunity offers a day shift with potential for hybrid scheduling and a comprehensive benefits package.

Qualifications

• Four years of full-time or equivalent part-time case management or clinical/therapeutic experience.
• Bachelor's degree may substitute for two years of required experience.
• Relevant degrees for certain assignments within DDS may be required.

Responsibilities

• Supervise assigned HSC I staff and participate in planning and resource allocation.
• Monitor ISP development and ensure budget reflects services.
• Assist in screening and selection of HSC candidates and train new staff.

Skills

Case management experience

Clinical/therapeutic experience

Travel flexibility

Education

Bachelor's degree

Tools

HCSIS

PAM

The Hub

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Human Services Coordinator II (2600062C)

The Department of Developmental Services (DDS) is in search of a motivated and talented individual for a Human Services Coordinator Supervisor (HSC II) position in the Springfield/Westfield Area Office located in Springfield. The Human Service Coordinator Supervisor will work with assigned staff and the Area Office Supervisory Team to build respectful and collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholder groups involving the work of the Area Office and Department. The Human Service Coordinator II provides direct supervision, support, consultation, and orientation to assigned Human Service Coordinator I’s and other staff. The HSC II is considered a critical and integral member of the Area Office supervisory team in planning and resource allocation activity involving community services.

Duties and Responsibilities (these duties are a general summary and not all inclusive)

• Maintain records and work within HCSIS, PAM and The Hub.
• Provide monitoring, review and supervision of ISP development and approval (including ensuring that ISP content accurately reflects all services and other expenditures in the individuals' budget)
• Assign individuals to Service Coordinators
• Participate in screening, interviewing and selection of candidate for HSC positions.
• Train new Service Coordinators in job duties.
• Conduct EPRS for HSC staff.
• Participate in are planning and protocol development.
• Work as a member of MASSCAP team for determination of prioritization of services and conduct MASSCAP assessments.

Please Note

This position is located in Springfield, MA

Schedule: 9:00am – 5:00pm

Days Off: Sunday/Saturday

Flexibility required to meet the needs of the area office.

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services: http://www.mass.gov/hhs/cori

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience (B) any equivalent combination of the required experience and the substitutions below.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Substitutions:

• I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.
• Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.
• Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Equal Opportunity

An Equal Opportunity / Aff... Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Springfield- 1 Federal Street

Job

Community and Social Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Sep 8, 2026, 3:21:58 PM

Number of Openings

1

Salary

76,972.48 - 105,010.10 Yearly

If you have Diversity, Aff... OQ3...

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes