Services Coordinator

CareWell Services; Battle Creek (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A community-focused health agency in Battle Creek is seeking a full-time Services Coordinator. The role involves coordinating care services, conducting satisfaction surveys, and maintaining quality documentation. The successful candidate must have a high school diploma or GED and a commitment to supporting the agency's mission of promoting health and independence for seniors and persons with disabilities. This position requires in-office attendance at least three days a week.

Qualifications

• High school diploma or GED required.

Responsibilities

• Contact providers to arrange services for participants.
• Complete 2-week follow-ups regarding satisfaction of services.
• Conduct satisfaction surveys and document responses.
• Review documentation and maintain quality data.
• Communicate with Supports Coordinators for necessary follow-up.
• Complete and mail paperwork and forms as needed.

Education

High school diploma or GED

Job description

Position Title: Services Coordinator (In office minimum of 3 days a week)

Department: Care Management

Reports To: Chief Clinical Officer

FLSA Status: Non-Exempt (40 hours per week)

CareWell Services Southwest seeks a full-time Services Coordinator for our team.

Make a difference in the lives of your community!

We promote health, independence, and choice for seniors, persons with disabilities, and caregivers. As an area agency on aging, we identify seniors’ needs and develop plans to enable older adults to maintain their independence with dignity through person-centered services. In addition, we recognize the needs of seniors and develop strategies to help older adults to maintain their independence with dignity through person-centered services.

Position Summary :

• Responsible for contacting providers and participants to arrange, set up, schedule and ensure that care, in home care and care management services are implemented. Assist the Supports Coordinators by carrying out duties as assigned and necessary for Quality Compliance. Collects data on the Agency’s daily operations to support quality and compliance.

Essential Job Functions :

• Responsible for contacting providers to implement services for participants and completing documentation in the participant case record in data management systems.
• Contacts participants to complete 2-week follow-ups regarding satisfaction of services according to the established standards.
• Responsible for conducting satisfaction surveys and documenting responses.
• Responsible for reviewing documentation and entering and maintaining the quality data.
• Communicates with Supports Coordinators regarding any areas needing follow-up and monitoring.
• Completes and mails paperwork and forms, as necessary.
• Cultivates knowledge and keeps current concerning relevant technology, equipment, and/or systems.
• Supports achievement of Agency mission, vision, and reflects its values in work behavior.
• Performs all other duties as assigned.

Education & Experience:

• High school diploma or GED required.

Equal Opportunity Employer, including disabled and veterans.