On-Site Sr CSR

Genuine Parts Company; Macon (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Motion Industries seeks an experienced inside Customer Service Representative in Georgia to determine and meet customer needs, develop relationships, and support the sales team. You will ensure accurate transactions and guide junior staff, with a focus on on-site customer engagement.

Responsibilities include handling inquiries, quotes, and orders, managing inventory for consignment customers, sourcing products, and promoting items to increase gross profit.

Qualifications

• High school diploma or GED with 5+ years related experience.
• Proven reliability and attention to detail.
• Strong customer service and communication skills.

Responsibilities

• Responds to customer inquiries, provides quotes and takes customer orders by telephone, fax, email, or walk-in.
• Maintains inventory levels for Consignment customers and sources products as needed.
• Negotiate prices within parameters to influence gross profit and promote sales.
• Generate sales by promoting products to existing customers and expedite backorders.
• Mentor/lead to lower level employees and act as SME when needed.
• May act as back-up for Operations Manager and handle returns.
• Place orders up to $5,000 per line and $10,000 per PO without approval.
• Minimize branch freight cost and coordinate with suppliers and account reps.
• Provide troubleshooting support via phone or email and assist customers.

Skills

Customer service

Communication

Time management

Multi-tasking

Organization

Computer skills

Driving record

Education

High School Diploma or GED

Job description

SUMMARY

Under limited supervision, ensures customer expectations are accurately determined and are fully met. Develop and broaden relationships within customer organization to fully understand needs and wants; primary contribution is acting as the inside half of the sales team and ensuring transactions are error free and providing guidance and advice to less experienced Customer Service Representatives. This position works more than 50% of the time at the customer location.

JOB DUTIES

• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
• Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
• Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product.
• Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
• Proactively generates sales by actively promoting Motion Industries’ products to existing customers. Expedites backorders.
• Acts as mentor/lead to lower level employees.
• May act as subject matter expert on multiple products. May act as back-up for Operations Manager. May pull inventory and prepare order for shipment to customer. May handle customer returns.
• May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfill orders correctly.
• Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction.
• May assist customer by troubleshooting via telephone or email and identifying correct part.
• Attends training sessions regularly to continue professional growth and development.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Customer service and communication skills required. Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Good driving record required.

PHYSICAL DEMANDS

LICENSES & CERTIFICATIONS

None required.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.