Services Account Executive

NetApp, Inc.; San Jose (CA); Hybrid; USD 253,000 - 298,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Stock options

Employee stock purchase plan

Job summary

NetApp, Inc. is seeking a Services Account Executive in North America to evangelize and sell Consulting & Managed Services, helping customers maximize data, infrastructure, and cloud investments.

This role blends hybrid support with direct opportunity ownership and requires building senior-level relationships. You will engage executives from Director to CIO/CTO, originate and close service-led opportunities, and shape proposals aligned to customer priorities, while collaborating across teams to

Qualifications

• 8+ years of direct consulting or services sales experience.
• Originate and close services-led opportunities, not only attach to product sales.
• Engage customers on platform-level concerns: observability, automation, reliability, cost optimization.
• Operate in complex, matrixed environments with overlay and direct sales.
• Engage technical stakeholders with credibility (architects, SREs, platform leaders).
• Executive presence with Director-to-CIO/CTO-level discussions; create and negotiate SOWs.
• Self-motivated in unstructured environments and able to build pipeline.
• Strong collaboration to align stakeholders; proficient in Excel/PowerPoint.

Responsibilities

• Serve as trusted advisor to customers and NetApp account teams on Professional Services value.
• Identify and qualify new services opportunities, including attach and standalone motions.
• Develop and present service proposals aligned to customer priorities and challenges.
• Build and maintain senior-level relationships across customer organizations.
• Drive pipeline through proactive engagement, planning, and service-led strategy.
• Collaborate cross-functionally to shape offerings for evolving needs, including AI use cases.

Skills

Consulting sales

Originating & closing opportunities

Platform-level discussions

Observability & telemetry

Automation & orchestration

Reliability & performance

Cost optimization / FinOps

Executive communication

SOW creation & negotiation

Excel & PowerPoint

Education

BS/BA degree

Job description

Job Summary

Region: North America Strategics – EDA & Hi Tech

As a Services Account Executive, you are the face of the Professional Services (PS) organization to our clients and internal account teams. Your primary responsibility is to evangelize and sell NetApp’s Consulting and Managed Services offerings, while helping customers unlock greater value from their data, infrastructure, and cloud investments.

This role operates in a hybrid capacity, blending overlay support with direct opportunity ownership. You will partner closely with NetApp account teams, solution architects, and technical specialists, while also proactively originating and driving service-led opportunities within strategic accounts. A key expectation is to evolve beyond traditional attach motions toward independently building and closing services engagements.

You will engage with large-scale enterprise and service provider environments, working with customers to identify needs across modernization initiatives such as hybrid cloud adoption, platform engineering, AI-enabled infrastructure, and operational transformation. Success in this role requires the ability to connect business outcomes to technical capabilities including automation, observability, reliability, performance optimization, and cost efficiency.

In this role, you will:

• Serve as a trusted advisor to both customers and NetApp account teams on the value of Professional Services
• Identify and qualify new services opportunities, including both attach and standalone services motions
• Develop and present compelling service proposals aligned to customer priorities and operational challenges
• Build and maintain senior-level relationships across customer organizations (Director through CIO/CTO-level)
• Drive pipeline creation through proactive engagement, account planning, and service-led strategy
• Collaborate cross-functionally to shape offerings that align with evolving customer needs, including emerging data and AI-driven use cases

This is a quota-bearing role with a base plus incentive compensation structure and significant opportunity to exceed targets.

Job Requirements

• 8+ years of direct consulting or services sales experience, preferably within large-scale enterprise, EDA & High Tech environments
• Demonstrated ability to originate and close services-led opportunities, not solely attach to product sales
• Experience engaging customers on platform-level concerns, including:
  • Instrumentation & telemetry / observability
  • Automation & orchestration
  • Reliability, availability, and performance optimization
  • Cost optimization / FinOps principles within large-scale environments
• Proven ability to operate in complex, highly matrixed environments with both overlay and direct sales responsibilities
• Strong business acumen combined with the ability to credibly engage technical stakeholders (architects, SREs, platform leaders)
• Executive presence with strong communication skills; comfortable leading discussions with Director through CIO/CTO-level audiences
• Experience with professional services scoping, proposal development, and Statement of Work (SOW) creation and negotiation
• Highly self-motivated, with the ability to operate effectively in unstructured environments and proactively build pipeline
• Strong collaboration skills, with a track record of influencing account teams and driving alignment across stakeholders
• Proficiency in Microsoft Excel and PowerPoint

Preferred Qualifications

• Experience selling into or working with EDA & High Tech companies
• Familiarity with AI/ML infrastructure, data platforms, or high-performance workloads
• Exposure to cloud economics and FinOps frameworks
• Experience working with or selling into platform engineering, DevOps, or SRE organizations

Education

• BS/BA and a minimum of 8 years of applicable experience; or equivalent combination of related education, training, and industry experience
• Quota-bearing sales experience required

Compensation

The target salary range for this position is 253,300 - 298,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.