ServiceNow UI/UX Developer

CACI International; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

CACI, une entreprise dynamique, recherche un ServiceNow UI/UX Developer pour améliorer l'expérience des utilisateurs en collaborant avec des équipes interfonctionnelles. Le candidat idéal devra avoir des compétences en design UI/UX, ainsi qu'une solide expérience sur la plateforme ServiceNow. Rejoignez une culture d'intégrité et de croissance où chaque employé contribue à des missions nationales.

Benefits

Flexible benefits

Learning resources

Opportunités de développement

Qualifications

• Expérience dans la conception d'interfaces utilisateurs sur ServiceNow.
• Capacité à travailler de manière autonome et en équipe.
• Compétences en communication fortes.

Responsibilities

• Concevoir et livrer des interfaces centrées sur l'utilisateur pour les applications ServiceNow.
• Collaborer avec les parties prenantes pour traduire les exigences commerciales en conceptions fonctionnelles.
• Optimiser les conceptions en fonction des retours utilisateurs.

Skills

JavaScript

HTML

CSS

UI/UX Design

Education

B.S. in Computer Science

Software Engineering

Tools

ServiceNow

Service Portal

UI Builder

Job description

ServiceNow UI/UX Developer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: NACI

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Opportunity:

This role involves working closely with cross-functional teams to identify areas for improvement and develop strategies to enhance the overall service experience. Success requires balancing strategic thinking with hands-on execution to deliver solutions that meet customer needs. You will leverage industry trends, best practices in service design, and possess excellent communication and design skills.

Responsibilities

1. Design and deliver user-centric interfaces, workflows, and solutions for ServiceNow applications, including portals, workspaces, platform, and custom modules.
2. Build custom dashboards based on data models and external data sources.
3. Collaborate with stakeholders, developers, and product owners to translate business requirements into functional designs.
4. Customize ServiceNow forms, portals, widgets, and dashboards using Service Portal, UI Policies, UI Scripts, and other tools.
5. Guide the implementation of UI components with developers using ServiceNow Studio, UI Builder, and scoped applications.
6. Work with other ServiceNow developers to develop solutions and handle updates, configuration changes/requests.
7. Understand business needs and standardize processes into ServiceNow design practices.
8. Partner with cross-functional teams, product managers, and stakeholders for alignment and effective communication.
9. Optimize designs based on user feedback and analytics.
10. Present and review design solutions in team and leadership meetings.
11. Gather user requirements and translate into user-friendly interfaces.
12. Continuously improve existing interfaces based on feedback and analytics.
13. Stay updated on UI/UX best practices and industry trends.
14. Provide technical documentation and knowledge transfer as needed.

Qualifications

1. B.S. in Computer Science, Software Engineering, or related field; equivalent experience considered.
2. Experience designing within ServiceNow platform, especially in Service Portal, App Engine, Studio, or Workspace.
3. Experience creating and customizing widgets using Service Portal Widget Editor.
4. Familiarity with Web 2.0 technologies: JavaScript, XML, HTML, Ajax, CSS, JSON, Perl, Jelly, jQuery, AngularJS.
5. Experience with JavaScript in Business Rules, Script Includes, and Custom ACLs.
6. ServiceNow certifications (e.g., Certified Application Developer, UX Designer) preferred.
7. Ability to work independently and in teams.
8. Strong communication skills across organizational levels.

Security Clearance

• Ability to obtain and maintain a Public Trust.
• U.S. citizenship required due to government contracts.

What You Can Expect:

A culture of integrity, trust, and growth.

At CACI, we value character, innovation, and the contributions of every employee. We support your growth with flexible benefits, learning resources, and opportunities to contribute to national missions.

Pay Range

Salary depends on location, experience, skills, and certifications. We offer competitive pay, benefits, and development opportunities, including healthcare, wellness, financial, retirement, family support, education, and time off. The salary range is nationwide; specific amounts are not provided here.

We are an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, veteran status, or other protected characteristics.