ServiceNow Technology Engineer

United Software Group Inc; Strongsville (OH); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A leading company is seeking a ServiceNow Technology Engineer to manage and migrate ServiceNow projects. This mid-senior level role involves developing application architecture, testing, and ensuring compliance with standards. Ideal candidates will have extensive experience in ITOM, ServiceNow configurations, and a background in banking.

Qualifications

• 8+ years of experience preferred.
• Experience in ServiceNow with banking background.
• ServiceNow System Administration Certified preferred.

Responsibilities

• Perform design tasks and develop components of application and technical architecture.
• Develop test cases and execute tests for the application.
• Assist with selecting appropriate platforms and integrate solutions.

Skills

ITOM & Discovery

Service Graph & Mapping

Configuration of ITBM, HRSD, CSM

Integration & Automation

Performance Analytics Dashboards

ITSM processes

Migration & Upgrade

Service Portal

Education

ServiceNow System Administration Certified

Job description

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Direct message the job poster from United Software Group Inc

Business Head || at USG infotech Pvt Ltd

Position Title: ServiceNow Technology Engineer

Provide locations/flexible work by preference: In order of preference:

Pittsburgh, PA

Birmingham, AL

Phoenix, AZ

Independent Visa Holders only—NO Visa sponsorship

Ability to work remote: Hybrid - 3 days in office, 2 remote REQUIRED

Days of the week: Monday-Friday

OT: No

Travel: No

Intended length of Assignment: Through EOY

Function of the Group: Manages ServiceNow as a whole

Initiatives/Projects: Migrating to new experience of ServiceNow

Industry background: ServiceNow background, Prior Banking

Roles and Responsibilities:

• Perform design tasks and develop components of application and technical architecture
• Develop test cases and data
• Execute tests for the application or technical architecture components, work with other programmers, designers, and architects to meet application requirements and performance goals, participate in code reviews, inform the technical architect and project manager of any issues that may affect any other areas of the project, fix any defects and performance problems discovered in testing, document the application to facilitate maintenance.
• Assist with selecting appropriate platforms, integrate and configure solutions.
• Develop software components and hardware for new and emerging technology projects; align these with business strategies and objectives.
• May provide consultation on common issues and best practices for junior staff.
• Provide systematic analysis on client requirements within the traceability framework and resolve any functional problems encountered.
• Ensure quality of project deliverables while maintaining compliance with relevant standards and processes.

Must Have Technical Skills:

• Level 3 – 8 years+ preferred by HM -
• Experience in ITOM & Discovery, including Configuration into CMDB, Custom Probes & Sensors, MID Server Configurations, IP Range Creation, Service Mapping, Service Gap Connectors
• Experience in Service Graph & Mapping, including Service Mapping Implementation, CI Relationship Management
• Experience in Configuration of ITBM, HRSD, CSM; Creating Business Rules, Client Scripts, UI & Data Policies, UI Scripts, UI Actions, Script Includes, Access Control Lists
• Experience in Integration & Automation, including ServiceNow Integration with Salesforce, WorkDay, Ping, CyberArk, HAM, SAM, Azure, Dynatrace, Splunk
• Design & Implementation of Performance Analytics Dashboards and Reports
• Experience with ITSM processes: Change, Incident, Demand, Portfolio, Knowledge, Problem management
• Experience with Migration & Upgrade: ServiceNow version upgrade, use of ATF, Update set migration between lower environment instances
• Experience with Service Portal, Employee Centre, Employee Centre Pro, Service Catalog

Flex Skills/Nice to Have:

• Agile Development
• Demand Management
• Resource Management
• Cost Management
• Test Management
• Investment Funding

Education/Certifications:

ServiceNow System Administration Certified preferred, degree not required.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Analyst

Industries

• Banking

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