Business Analyst – ServiceNow (W2 Only)

CloudIngest; Stamford (CT); On-site; USD 73,000 - 133,000; Full time

Job summary

An established industry player is seeking a ServiceNow Business Analyst to bridge the gap between business needs and technical solutions. This role involves engaging with stakeholders to gather and validate requirements, translating them into actionable user stories, and ensuring that ServiceNow implementations align with organizational goals. The ideal candidate will have extensive experience in ITSM processes and a strong grasp of Agile methodologies. Join a dynamic team where your expertise will drive impactful solutions and improvements in service delivery. If you are passionate about enhancing IT service management and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 8-10 years of experience as a Business Analyst, with 5 years in ServiceNow roles.
• Deep knowledge of ServiceNow modules including ITSM, CMDB, and Service Catalog.

Responsibilities

• Gather and analyze functional and technical requirements for ServiceNow modules.
• Translate business needs into user stories and functional specifications.
• Collaborate with stakeholders to ensure solution alignment with goals.

Skills

Business Analysis

ServiceNow ITSM

Stakeholder Management

Agile/Scrum

ITIL Frameworks

Requirement Gathering

User Acceptance Testing (UAT)

Documentation Skills

Education

Bachelor's Degree in IT or related field

ServiceNow Certification

Tools

JIRA

Azure DevOps

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from CloudIngest

Hiring ServiceNow Business Analyst (Onsite). Professionals open to new opportunities and with relevant experience can share their profile with [e-mail] for the next steps in the hiring process.

Job Title: Business Analyst – ServiceNow (Onsite)

Job Location: Stamford, Connecticut, United States

Duration: 12 months + extensions | Contract Opportunity: W2 Only.

Work Style: This is an on-site work setting; 5 days/week in the office is required.

Experience Required: 8–10 years of relevant experience.

Position Overview and Deliverables: Seeking a ServiceNow Business Analyst consultant who will serve as a key liaison between business stakeholders and technical teams to drive the successful design, delivery, and enhancement of ServiceNow platform solutions. The ideal candidate will possess deep knowledge of ITSM processes, excellent stakeholder engagement skills, and a proven ability to translate business needs into technical requirements.

Key Responsibilities:

• Engage with business users to gather, analyze, and validate functional and technical requirements for ServiceNow modules (Preferably ITSM).
• Facilitate workshops and stakeholder interviews to understand current-state processes and define future-state requirements.
• Translate business needs into detailed user stories, functional specifications, process flows, and acceptance criteria.
• Act as a liaison between business stakeholders and development teams, ensuring solution alignment with organizational goals.
• Collaborate closely with ServiceNow architects and developers to ensure timely and accurate solution delivery.
• Support UAT (User Acceptance Testing), create test scenarios, and manage defect tracking.
• Maintain and update ServiceNow documentation, process maps, and standard operating procedures.
• Identify opportunities for automation and service improvement aligned with ITIL best practices.
• Provide thought leadership around ServiceNow capabilities, industry trends, and roadmap planning.

Required Qualifications:

• 8–10 years of experience as a Business Analyst, with at least 5 years in ServiceNow-focused roles.
• Deep knowledge of ServiceNow modules, including ITSM (Incident, Change, Problem, Request), CMDB, and Service Catalog.
• Strong understanding of ITIL frameworks and how they apply within ServiceNow.
• Proven ability to gather requirements and convert them into detailed user stories or BRDs/FRDs.
• Hands-on experience with Agile/Scrum methodologies and tools such as JIRA or Azure DevOps.
• Exceptional communication, documentation, and stakeholder management skills.
• ServiceNow certification (CSA, CIS-ITSM, or other) is highly desirable.
• Exposure to modules like HRSD, ITOM, or CSM.
• Familiarity with scripting concepts or working knowledge of Flow Designer.
• Experience in large enterprise environments with complex governance models.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology, Business Development, and Engineering

• Industries

  IT Services and IT Consulting and Business Consulting and Services

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