ServiceNow Technical Lead

Applicable Limited; Plano (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading company in technology services is seeking a ServiceNow Technical Lead in Plano, Texas. This role involves delivering complex solutions on the ServiceNow platform, advising clients, and collaborating with teams to enhance customer experiences. Ideal candidates will have extensive experience in ServiceNow, ITSM, and CMDB, along with relevant certifications.

Qualifications

• 10+ years of hands-on ServiceNow experience.
• 10+ years of ITSM experience.
• 5+ years of CMDB experience.

Responsibilities

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.
• Advise clients on best practices to create value and enhance experiences.
• Collaborate with virtual team members to achieve project goals.

Skills

ServiceNow

ITSM

CMDB

Education

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist

Job description

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Technical Lead to join our team in Plano, Texas (US-TX), United States.

ServiceNow Technical Lead (ITSM & CMDB)

NTT DATA is looking for a Senior ServiceNow Technical Consultant who is passionate about ServiceNow and eager to learn and grow with the platform daily. This role offers direct access to accomplished professionals within the ServiceNow ecosystem and opportunities to work on diverse implementations, integrations, and upgrades with clients of various sizes, including top enterprise companies. Our commitment to learning and development provides a unique growth path with tailored training and roadmaps to help you achieve your future goals.

Why this position is great:

• Work on dynamic teams delivering complex solutions on the ServiceNow platform.
• Build trust through responsiveness, preparedness, punctuality, and accountability.
• Participate in workshops, meetings, and client calls independently.
• Perform system administration support, including form configuration, scripting, Service Catalog setup, and dashboard creation.
• Enjoy working in a fast-paced, collaborative, and entrepreneurial environment with talented colleagues.

Primary Responsibilities:

1. Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.
2. Advise clients on best practices to create value and enhance experiences.
3. Collaborate with virtual team members to achieve project goals and produce high-quality deliverables.
4. Contribute to multiple Agile engagements using NTT's methodologies and tools.

Basic Qualifications:

• 10+ years of hands-on ServiceNow experience.
• 10+ years of ITSM experience.
• 5+ years of CMDB experience.

Preferred Qualifications:

• ServiceNow Certified System Administrator.
• ServiceNow Certified Implementation Specialist in areas such as ITBM, SPM, WSD, HSRD, CSM, ITAM, ITOM, or Service Portal.

Minimum / Required Qualifications:

• 10+ years of hands-on ServiceNow experience.
• 10+ years of ITSM experience.
• 5+ years of CMDB experience.

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About NTT DATA

NTT DATA is a $30 billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to innovation, optimization, and transformation for long-term success. With experts in over 50 countries and a robust partner ecosystem, our services include consulting, data and AI, industry solutions, and application development and management. As part of NTT Group, which invests over $3.6 billion annually in R&D, we help organizations move confidently into a sustainable digital future. Visit us at us.nttdata.com.

We are dedicated to accessibility and equal opportunity employment. For assistance or accommodations, please contact us via this link. Qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information, see our EEO Policy and related resources.