ServiceNow Technical Lead

NTT DATA, Inc.; Plano (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading company in business and technology services is seeking a ServiceNow Technical Lead in Plano, Texas. The role involves delivering complex solutions, advising clients, and collaborating in Agile engagements. Candidates should have extensive experience in ServiceNow, ITSM, and ITAM, with opportunities for growth through tailored training.

Qualifications

• 10+ years of hands-on ServiceNow experience.
• 10+ years of ITSM experience.
• 5+ years of ITAM experience.

Responsibilities

• Deliver complex customer solutions on the ServiceNow platform.
• Advise clients on best practices to create value and enhance user experience.
• Collaborate with virtual team members to meet project goals.

Skills

ServiceNow

ITSM

ITAM

Agile methodologies

Education

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist

Job description

Job Title: ServiceNow Technical Lead (ITAM)

NTT DATA is seeking a ServiceNow Technical Lead to join our team in Plano, Texas, US.

About the Role

As a Senior ServiceNow Technical Consultant, you will work on diverse implementations, integrations, and upgrades, collaborating with top enterprise clients. This role offers growth opportunities through tailored training and development.

Why Join Us

Work on challenging solutions, build trust through responsiveness and accountability, and contribute to workshops and client calls. Responsibilities include system administration support such as form configuration, scripting, Service Catalog setup, and dashboard creation in a fast-paced, collaborative environment.

Primary Responsibilities

1. Deliver complex customer solutions on the ServiceNow platform.
2. Advise clients on best practices to create value and enhance user experience.
3. Collaborate with virtual team members to meet project goals.
4. Contribute to Agile engagements using NTT methodologies.

Basic Qualifications

• 10+ years of hands-on ServiceNow experience.
• 10+ years of ITSM experience.
• 5+ years of ITAM experience.

Preferred Qualifications

• ServiceNow Certified System Administrator.
• ServiceNow Certified Implementation Specialist in areas like ITBM, SPM, WSD, HSRD, CSM, ITAM, ITOM, or Service Portal.

Additional Information

About NTT DATA: A global leader in business and technology services, serving 75% of the Fortune Global 100, with expertise across multiple sectors and a commitment to innovation.

We are committed to accessibility and equal opportunity employment. For assistance or inquiries, please contact us via our website.