ServiceNow Technical Lead

NTT DATA, Inc.; Plano (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading company in technology services is seeking a ServiceNow Technical Lead in Plano, Texas. This role involves delivering customer solutions on the ServiceNow platform, advising clients on best practices, and contributing to Agile projects. Ideal candidates will have extensive experience in ServiceNow, ITSM, and ITOM, along with relevant certifications. Join a dynamic team committed to innovation and personal growth.

Qualifications

• 10+ years of hands-on ServiceNow experience.
• 10+ years of ITSM experience.
• 7+ years of ITOM experience.

Responsibilities

• Participate in all technical aspects of delivering customer solutions on ServiceNow.
• Advise clients on best practices to enhance user experience.
• Collaborate with virtual team members to meet project goals.

Skills

ServiceNow

ITSM

ITOM

Education

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Technical Lead to join our team in Plano, Texas (US-TX), United States (US).

ServiceNow Technical Lead (ITOM)

NTT DATA is looking for a Senior ServiceNow Technical Consultant who is passionate about ServiceNow and eager to learn and grow with the platform. This role offers the opportunity to work on diverse implementations, integrations, and upgrades with clients of various sizes, including top enterprise companies. We provide personalized learning and development plans to help you advance your skills and career.

Why this position is great:

• Work on dynamic teams delivering complex solutions on the ServiceNow platform.
• Build trust through responsiveness, preparedness, punctuality, and accountability.
• Participate in workshops, meetings, and client calls independently.
• Support system administration tasks such as form configuration, scripting, Service Catalog configuration, and dashboard creation.
• Enjoy a fast-paced, collaborative, and entrepreneurial environment with talented colleagues.

Primary Responsibilities:

1. Participate in all technical aspects of delivering customer solutions on ServiceNow.
2. Advise clients on best practices to create value and enhance user experience.
3. Collaborate effectively with virtual team members to meet project goals.
4. Contribute to multiple Agile projects using NTT methodology and tools.

Basic Qualifications:

• 10+ years of hands-on ServiceNow experience.
• 10+ years of ITSM experience.
• 7+ years of ITOM experience.

Preferred Qualifications:

• ServiceNow Certified System Administrator.
• ServiceNow Certified Implementation Specialist in areas like ITBM, SPM, WSD, HSRD, CSM, ITAM, ITOM, Service Portal, etc.

Minimum / Required Qualifications:

• 10+ years of hands-on ServiceNow experience.
• 10+ years of ITSM experience.
• 7+ years of ITOM experience.

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About NTT DATA:

NTT DATA is a $30 billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to innovation, optimization, and transformation, with experts in over 50 countries and a strong partner ecosystem. Our services include consulting, AI, industry solutions, and application management. As part of NTT Group, we invest heavily in R&D to help organizations move confidently into the digital future. Visit us at us.nttdata.com.

We strive to make our website accessible. If you need assistance or accommodations, contact us at https://us.nttdata.com/en/contact-us. NTT DATA is an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information, see our EEO Policy and related resources.