ServiceNow Technical Consultant (Remote)

NTT DATA Group Corporation; Plano (TX); Remote; USD 80,000 - 110,000; Full time

Job summary

Join a dynamic team at a forward-thinking organization where your expertise in ServiceNow development will drive innovation. This role emphasizes building and customizing IT Service Desk solutions, leveraging your extensive knowledge of ServiceNow and ITSM principles. You will collaborate closely with product management and operations teams to enhance user experiences and streamline processes. If you are passionate about creating efficient workflows and have a knack for problem-solving, this opportunity is perfect for you. Bring your skills in AngularJS and ServiceNow to a place where your contributions will make a significant impact.

Qualifications

• 5+ years of experience in ServiceNow development focusing on ITSM.
• ServiceNow Certified with extensive knowledge of APIs and platform modules.

Responsibilities

• Build and customize the IT Service Desk Service Operations Workspace.
• Collaborate with product management to enhance support experience.

Skills

ServiceNow Development

ITSM Development

ServiceNow Certified Application Developer

ServiceNow APIs Knowledge

AngularJS

JQuery

Agile and Scrum Principles

Tools

ServiceNow

Bootstrap

HTML

Job description

• 5+ years of ServiceNow development experience.
• 5+ years of ITSM development experience.
• ServiceNow Certified Application Developer / System Administrator.
• Extensive experience with the ServiceNow platform, including ITSM and ITOM modules.
• Knowledge of ServiceNow APIs for Server and Client side, such as GlideSystem, GlideUser, GlideQuery, GlideAggregate, and GlideAjax.
• Proficiency in AngularJS and Angular Directives.
• Knowledge of JQuery and DOM manipulation.
• Understanding the difference between Server and Client Scripts in ServiceNow.
• Best practices for writing efficient Glide Queries.
• Experience with debugging tactics for testing code on both Server and Client sides.
• Knowledge of Service Portal, creating widgets and pages.
• Understanding of Angular Modules.
• Ability to write practical, reusable code efficiently.
• Knowledge of Bootstrap and HTML.
• Understanding of Agile and Scrum principles.

Primary Job Responsibilities :

• Build and customize the IT Service Desk Service Operations Workspace.
• Attend daily stand-up meetings.
• Create complex queries to extract data into Service Operations Workspace.
• Utilize APIs for efficient query writing and interface design in Service Operations Workspace.
• Create custom tables, attributes, ACLs, roles, business logic, and use scoped app development for enhancements.
• Design complex flows using Flow Designer.
• Navigate the ServiceNow platform and system administration principles.
• Collaborate with product management and Level 1 operations to improve the support experience with Service Operations Workspace.
• Use App Repository and Update Sets to migrate changes following U.S. Bank best practices.
• Outline future development features in design review documents, explaining table relationships in scoped app setups.