ServiceNow Technical Consultant-Managed Services

Sigital; Columbus (OH); Remote; USD 75,000 - 105,000; Full time

Job summary

Sigital is looking for an experienced ServiceNow technical consultant for a remote full-time position. The successful candidate will drive improvements in business processes, provide technical guidance, and ensure successful project delivery. Ideal candidates will have strong interpersonal skills and a client-centric approach, contributing to best practices in a dynamic environment.

Benefits

Healthcare Benefits

401K Plan

Remote work opportunity

Qualifications

• 2+ years of technical experience as a ServiceNow consultant.
• Experience leading analysis and documentation of business processes.
• Understanding of Agile methodology and user story creation.

Responsibilities

• Collaborate with clients to improve processes using ServiceNow.
• Lead delivery of implementation projects and ensure high quality.
• Analyze and define business processes for client needs.

Skills

Agile methodology

JavaScript

HTML

Client-focused attitude

Interpersonal skills

Education

ServiceNow Certified Implementation Specialist - ITSM

Certified ServiceNow Administrator (CSA)

Job description

Sigital is seeking an experienced, ServiceNow technical consultant with solid foundation and knowledge of the ServiceNow platform to join our team. This is a hands-on role capable of leading technical advisement and development to ensure customer engagements are successfully delivered. The consultant will have the ability to guide customers by doing 30% administration, 60% development and 10% advisement work.

Job Responsibilities

● Be a member of the overall implementation project team.

● Drives process definition, re-engineering, improvement, and gap analysis of current/to-be processes. Identifies solutions from a people, process and technology perspective during workshops with key client sponsors and stakeholders, generating the required outputs to the level required for the subsequent stages of the engagement.

● Identifying areas of business process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks.

● Communicating with your team and client business process and requirements, ensuring that proposed solutions meet client expectations.

● Provide guidance and deliver successful implementation of the to-be processes in partnership with other members of the project team, including industry partners working as part of the same project team.

● Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their associated processes.

● Serve as a liaison between client and technical implementation team

● Ensuring process-related deliverables to clients are complete, consistent, high quality, and timely, and delivering valued outcomes.

● Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.

● Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

Qualifications

● The qualified candidate will have 2+ years of technical experience as a ServiceNow technical consultant as well as demonstrable experience with successfully delivering customer development initiative. Proven consulting experience leading the analysis and documentation of as-is processes and definition and deployment of to-be processes and solutions in client environments.

ServiceNow certifications Requirements:

● ServiceNow Certified Implementation Specialist- ITSM.
● Certified ServiceNow Administrator (CSA)
● ServiceNow Certified Developer is preferred but not required.
● Another CIS is preferred but not required.
● (2) ServiceNow Micro Certifications is preferred but not required.

● Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during Managed Service contract term.
● Knowledge and experience in Agile methodology, including creation of user stories.
● Understanding of JavaScript and HTML
● Must be a US Citizen
● Ability to wear multiple hats for an implementation.
● Strong interpersonal skills, client centric attitude, ability to deal with cultural diversity
● Proven team player and team builder

What Sigital offers:

• Remote FTE work
• Healthcare Benefits/401K Plan
• Working for a passionate ServiceNow Specialist Partner