Technical Application Specialist I

Abbott; Columbus (OH); Remote; USD 60,000 - 120,000; Full time

Job summary

Abbott offers a remote position supporting their Diagnostic Division, requiring a Bachelor’s degree and technical support experience. The role involves travel and customer interactions focused on high-complexity instruments and mandates adherence to safety and compliance standards.

Benefits

Free medical coverage

Excellent retirement plan

Tuition reimbursement

Recognition for diversity initiatives

Qualifications

• 2+ years in laboratory environments or technical support.
• Experience with Abbott Diagnostics products is preferred.
• Willingness to travel up to 90-100%.

Responsibilities

• Support customers as the primary contact for high-complexity instruments.
• Lead multi-site integrations and manage customer expectations.
• Deliver training and contribute to process improvements.

Skills

Technical Support

Customer Satisfaction

Process Improvement

Education

Bachelor’s degree in science, engineering, electronics, or Medical Technology

Bachelor's in Medical Technology

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans diagnostics, medical devices, nutritionals, and branded generic medicines. We serve more than 160 countries with 114,000 colleagues.

Job Description

Working at Abbott

At Abbott, you can do meaningful work, grow, learn, care for yourself and your family, and live a full life. We offer:

• Career development opportunities within an international company.
• Eligibility for free medical coverage through our Health Investment Plan (HIP) PPO medical plan in the following year.
• An excellent retirement savings plan with high employer contributions.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU educational benefits.
• Recognition as a great place to work worldwide, including accolades for diversity and support for working mothers, female executives, and scientists.

The Opportunity

• This is a remote position.
• Applicants must currently reside in Illinois, Nebraska, Ohio, or Wisconsin, preferably near a major airport.
• Willingness to travel up to 90-100% is required.

Responsibilities

Support Abbott’s Diagnostic Division (ADD) customers and field personnel as the primary contact for high-complexity instruments, including onsite installation, training, troubleshooting, and documentation. Lead multi-site integrations, manage customer expectations, and ensure compliance with regulatory and validation requirements. Provide technical support via phone and onsite, deliver training, and contribute to process improvements. Act as a Subject Matter Expert on complex processes, influence customer purchase decisions, and maintain high customer satisfaction. Follow safety and quality policies and document all activities accurately.

Qualifications

• Bachelor’s degree in science, engineering, electronics, or Medical Technology.
• At least 2 years of experience in laboratory environments, field service, technical call centers, or with Abbott Diagnostics products.

Preferred Qualifications

• Bachelor's in Medical Technology.
• Four or more years of relevant experience.

Additional Information

Learn more about our benefits at www.abbottbenefits.com. The base salary ranges from $60,000 to $120,000, depending on location and experience. This position involves travel and requires adherence to safety guidelines. Abbott is an Equal Opportunity Employer and values diversity.