ServiceNow Technical Architect (CSM/FSM)

Workpact, Co.; United States; Remote; USD 150,000 - 180,000; Full time

Job summary

Workpact, a ServiceNow consulting and implementation partner, is seeking a ServiceNow Technical Architect focusing on CSM and FSM. This remote role involves designing, implementing, and overseeing ServiceNow solutions aligned with our clients' business goals.

You will lead technical design, mentor consultants, and guide customer engagements, with occasional travel to U.S. onsite meetings. 3+ years in multiple ServiceNow domains and strong communication are essential.

Qualifications

• 3+ years ServiceNow experience in two or more application areas.
• Bachelor's degree in computer science, information technology, or equivalent experience.
• Experience with architecture design, development, and implementation.
• Excellent communication and collaboration skills.
• Previous consulting experience.

Responsibilities

• Facilitate customer sessions to align organizational business drivers and functions to ServiceNow application capabilities
• Lead functional and technical design of ServiceNow application deployments
• Act as a technical architect on customer projects - coaching customer and other team members on technical best practices
• Mentor less experienced consultants on general consulting and technical approaches to solve challenges
• Assist in project planning activities and knowhow to keep tasks moving
• Identify additional opportunities to assist customers
• Continuously learn market changes and application enhancements to coach clients
• Create and deliver client-facing collateral such as workshop presentations, function and technical documentation, etc.
• Occasional travel to U.S. onsite customer meetings

Skills

ServiceNow experience

Architectural design

Communication skills

Consulting experience

Strategic recommendations

Education

Bachelor's degree in computer science or related field

Tools

REST APIs

Job description

ServiceNow Technical Architect - CSM/FSM

Employment type Full-time employee Department Consulting Work location Remote Compensation $150,000 – $180,000 annually
Final compensation will depend on the location and level at which the candidate is hired

About this job

About Workpact:

Workpact is a ServiceNow consulting and implementation partner focused on helping organizations simplify work, connect business processes, and get greater value from the ServiceNow platform. We combine strong technical capabilities with practical business experience to design solutions that work across organizational and application boundaries.
Job Description:

As a ServiceNow technical architect, you will be responsible for designing, implementing, and providing technical and functional oversight of ServiceNow solutions that align with our customer’s business objectives. You will lead customer interactions guiding customers on best practices to meet business outcomes. You’ll have a strong understanding of ServiceNow applications.

Key Responsibilities

• Facilitate customer sessions to align organizational business drivers and functions to ServiceNow application capabilities
• Lead functional and technical design of ServiceNow application deployments
• Act as a technical architect on customer projects - coaching customer and other team members on technical best practices
• Mentor less experienced consultants on general consulting and technical approaches to solve challenges
• Assist in project planning activities and knowhow to keep tasks moving
• Identify additional opportunities to assist customers
• Continuously learn market changes and application enhancements to coach clients
• Create and deliver client-facing collateral such as workshop presentations, function and technical documentation, etc.
• Occasional travel to U.S. onsite customer meetings

Qualifications

• Legally authorized to work in the U.S. without sponsorship
• 3+ years ServiceNow experience in two or more ServiceNow application areas (one outside of ITSM/ITOM) designing and deploying end-to-end ServiceNow solutions
• Bachelor's degree in computer science, information technology, or equivalent experience
• Experience with architecture design, development, and implementation
• Excellent communication and collaboration skills
• Ability to provide strategic recommendations around technical best practices and industry trends
• Have technical architect level knowledge and experience of ServiceNow platform, key applications, and integrations
• Previous consulting experience

Preferred Skills

• Experience leading customer workshops and project execution for Customer Service Management (CSM) and Field Service Management (FSM)
• ServiceNow CSA and CIS certifications for related applications including CSM and FSM
• Experience with agile methodologies
• Integrations using REST / APIs

Why Join Us

Our goal is to build a sustainable organization with lasting customer and employee relationships. Our PACT is mutual success. We think we are building something special where we all succeed together.

At Workpact you will find:

• A collaborative culture where you can grow your career.
• Paid training, mentorship, and certification support.
• Competitive benefits and a people‑first mindset.
• Workpact offers competitive benefits including paid training. This role is also eligible to participate in Workpact’s performance-based bonus program.
• We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees. We make employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.