ServiceNow Technical Architect

Workpact, Co.; United States; A distancia; USD 150.000 - 180.000; Jornada completa

Descripción de la vacante

Workpact is seeking a ServiceNow Technical Architect to design and implement end-to-end ServiceNow solutions. You will lead customer engagements, guiding best practices and aligning technical strategies with business goals.

Responsibilities include design leadership, mentoring, and collaborating across teams. The role requires after-hours and occasional U.S. travel, with remote work options and competitive compensation.

Formación

• Excellent communication and collaboration skills.
• Ability to provide strategic recommendations around technical best practices and industry trends.
• Previous consulting experience.
• Experience with agile methodologies.

Responsabilidades

• Facilitate customer sessions to align business drivers with ServiceNow capabilities.
• Lead functional and technical design of ServiceNow deployments.
• Act as a technical architect on customer projects and mentor team members.
• Assist in project planning to keep tasks moving and identify opportunities to help customers.
• Occasional travel to U.S. onsite customer meetings.

Conocimientos

Communication

Collaboration

Strategic recommendations

Consulting experience

Agile methodologies

Educación

Bachelor's degree in computer science or IT

Herramientas

ServiceNow platform

REST APIs

Integrations

Descripción del empleo

Employment type Full-time employee Department Consulting Work location Remote Compensation $150,000 – $180,000 annually
Final compensation will depend on the location and level at which the candidate is hired

About this job

About Workpact:

Workpact is a ServiceNow consulting and implementation partner focused on helping organizations simplify work, connect business processes, and get greater value from the ServiceNow platform. We combine strong technical capabilities with practical business experience to design solutions that work across organizational and application boundaries.

Job Description:

As a ServiceNow technical architect, you will be responsible for designing, implementing, and providing technical and functional oversight of ServiceNow solutions that align with our customer’s business objectives. You will lead customer interactions guiding customers on best practices to meet business outcomes. You’ll have a strong understanding of ServiceNow applications.

Key Responsibilities:

Facilitate customer sessions to align organizational business drivers and functions to ServiceNow application capabilities

Lead functional and technical design of ServiceNow application deployments

Act as a technical architect on customer projects - coaching customer and other team members on technical best practices

Mentor less experienced consultants on general consulting and technical approaches to solve challenges

Assist in project planning activities and knowhow to keep tasks moving

Identify additional opportunities to assist customers

Continuously learn market changes and application enhancements to coach clients

Create and deliver client-facing collateral such as workshop presentations, function and technical documentation, etc.

Occasional travel to U.S. onsite customer meetings

Qualifications:

Legally authorized to work in the U.S. without sponsorship

3+ years ServiceNow experience in two or more ServiceNow application areas (one outside of ITSM/ITOM) designing and deploying end-to-end ServiceNow solutions

Bachelor's degree in computer science, information technology, or equivalent experience

Experience with architecture design, development, and implementation

Excellent communication and collaboration skills

Ability to provide strategic recommendations around technical best practices and industry trends

Have technical architect level knowledge and experience of ServiceNow platform, key applications, and integrations

Previous consulting experience

Preferred Skills:

Experience leading customer workshops and project execution for Customer Service Management (CSM) and Field Service Management (FSM)

ServiceNow CSA and CIS certifications for related applications including CSM and FSM

Experience with agile methodologies

Integrations using REST / APIs

Why Join Us:

Our goal is to build a sustainable organization with lasting customer and employee relationships. Our PACT is mutual success. We think we are building something special where we all succeed together.

At Workpact you will find:

A collaborative culture where you can grow your career.

Paid training, mentorship, and certification support.

Competitive benefits and a people‑first mindset.

Workpact offers competitive benefits including paid training. This role will also be eligible to participate in the Workpact bonus program.

Equal Employment Opportunity (EEO) Statement

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees. We make employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.