Senior ServiceNow Platform Architect

OmniVista Consulting; Washington (District of Columbia); Remote; USD 140,000 - 210,000; Full time

Job summary

OmniVista Consulting is seeking a Senior ServiceNow Platform Architect to lead design, governance, and optimization of enterprise-level ServiceNow solutions across multi-tenant environments. The role bridges strategic architecture with hands-on leadership to ensure scalable, secure, and compliant platforms.

Location: Primarily remote with onsite meetings in the Washington, DC area. Requires active Public Trust clearance and travel to DC as needed.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 8 years of enterprise IT experience with at least 6 years focused on ServiceNow architecture and governance.
• Proven track record of leading large-scale ServiceNow implementations (10,000+ users) with multi-tenant/domain separation experience.
• Demonstrated experience in platform governance leadership, including CAB management and DevOps standards implementation.
• Must be able to travel to Washington, DC area for onsite meetings as required.

Responsibilities

• Architect enterprise ServiceNow solutions across HRSD, ITSM, ITOM, and CSM modules, ensuring alignment with enterprise architecture standards and regulatory compliance (FedRAMP, FISMA).
• Lead platform governance frameworks, chairing Change Advisory Boards (CAB) and establishing enterprise-wide governance standards and best practices.
• Design and implement multi-tenant architecture strategies with domain separation for complex environments supporting 10,000+ users.
• Develop comprehensive technical roadmaps for ServiceNow platform evolution, identifying optimization opportunities and capability expansion.
• Create and maintain architectural documentation including solution designs, data models, integration patterns, and governance charters.

Skills

Senior architecture leadership

Stakeholder facilitation

DevOps for ServiceNow

Multi-tenant architecture

Agile/Scrum experience

Education

Bachelor’s degree in CS/IT

8+ years enterprise IT

6+ years ServiceNow architecture

Tools

ServiceNow Platform

REST/SOAP integration

CI/CD for ServiceNow

Job description

Location Primarily remote — on-site meetings in the Washington, DC metro area

Clearance Active Public Trust required

We are seeking an experiencedSenior ServiceNow Platform Architectto lead the design, governance, and optimization of enterprise-level ServiceNow solutions across multi-tenant environments. This role requires a seasoned professional who can bridge strategic platform architecture with hands‑on governance leadership, ensuring our ServiceNow ecosystem delivers scalable, secure, and high‑performance solutions that align with organizational objectives and federal compliance requirements.

Location: Primarily Remote with onsite meetings in Washington, DC Metropolitan Area
Clearance: Must have an Active Public Trust at a minimum

• Architect enterprise ServiceNow solutions across HRSD, ITSM, ITOM, and CSM modules, ensuring alignment with enterprise architecture standards and regulatory compliance (FedRAMP, FISMA)
• Lead platform governance frameworks, chairing Change Advisory Boards (CAB) and establishing enterprise‑wide governance standards and best practices
• Design and implement multi‑tenant architecture strategies with domain separation for complex environments supporting 10,000+ users
• Develop comprehensive technical roadmaps for ServiceNow platform evolution, identifying optimization opportunities and capability expansion
• Create and maintain architectural documentation including solution designs, data models, integration patterns, and governance charters
• Establish and enforce DevOps standards including version control, peer review protocols, and CI/CD pipeline design for ServiceNow environments
• Lead technical design sessions with stakeholders to translate business requirements into scalable, governed ServiceNow solutions
• Oversee implementation of complex workflows, business rules, and automation while ensuring compliance with platform governance standards
• Conduct platform assessments and develop remediation plans for technical debt and performance optimization
• Drive adoption of emerging ServiceNow technologies including AI/ML capabilities, predictive intelligence, and advanced automation
• Design and implement secure integration solutions using REST/SOAP APIs, MID servers, and Integration Hub across enterprise systems
• Develop automation strategies leveraging Flow Designer, Orchestration, and process automation capabilities
• Architect complex multi‑system integration patterns supporting both real‑time and batch processing requirements
• Ensure seamless data flow between ServiceNow and external systems while maintaining data integrity and security compliance

We are seeking an experiencedSenior ServiceNow Platform Architectto lead the design, governance, and optimization of enterprise‑level ServiceNow solutions across multi‑tenant environments. This role requires a seasoned professional who can bridge strategic platform architecture with hands‑on governance leadership, ensuring our ServiceNow ecosystem delivers scalable, secure, and high‑performance solutions that align with organizational objectives and federal compliance requirements.

Location: Primarily Remote with onsite meetings in Washington, DC Metropolitan Area
Clearance: Must have an Active Public Trust at a minimum

Key Responsibilities

– Platform Architecture & Governance Leadership

• Architect enterprise ServiceNow solutions across HRSD, ITSM, ITOM, and CSM modules, ensuring alignment with enterprise architecture standards and regulatory compliance (FedRAMP, FISMA)
• Lead platform governance frameworks, chairing Change Advisory Boards (CAB) and establishing enterprise‑wide governance standards and best practices
• Design and implement multi‑tenant architecture strategies with domain separation for complex environments supporting 10,000+ users
• Develop comprehensive technical roadmaps for ServiceNow platform evolution, identifying optimization opportunities and capability expansion
• Create and maintain architectural documentation including solution designs, data models, integration patterns, and governance charters

– DevOps & Implementation Excellence

• Establish and enforce DevOps standards including version control, peer review protocols, and CI/CD pipeline design for ServiceNow environments
• Lead technical design sessions with stakeholders to translate business requirements into scalable, governed ServiceNow solutions
• Oversee implementation of complex workflows, business rules, and automation while ensuring compliance with platform governance standards
• Conduct platform assessments and develop remediation plans for technical debt and performance optimization
• Drive adoption of emerging ServiceNow technologies including AI/ML capabilities, predictive intelligence, and advanced automation

– Integration & Automation Strategy

• Design and implement secure integration solutions using REST/SOAP APIs, MID servers, and Integration Hub across enterprise systems
• Develop automation strategies leveraging Flow Designer, Orchestration, and process automation capabilities
• Architect complex multi‑system integration patterns supporting both real‑time and batch processing requirements
• Ensure seamless data flow between ServiceNow and external systems while maintaining data integrity and security compliance

Stakeholder Management & Team Leadership

• Facilitate stakeholder workshops to gather requirements, prioritize enhancements, and manage cross‑functional collaboration
• Provide technical mentorship and guidance to development teams and administrators
• Lead sprint planning, project timelines, and stakeholder communications using Agile/Scrum methodologies
• Author and maintain comprehensive platform documentation, SOPs, and onboarding guides for development teams

Required Qualifications

– Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Minimum 8 years of enterprise IT experience with at least 6 years focused on ServiceNow architecture and governance
• Proven track record of leading large‑scale ServiceNow implementations (10,000+ users) with multi‑tenant/domain separation experience
• Demonstrated experience in platform governance leadership, including CAB management and DevOps standards implementation
• Must be able to travel to Washington, DC area for onsite meetings as required

– Technical Skills

• Expert‑level knowledge in ServiceNow HRSD and ITSM modules with implementation experience across 3+ additional ServiceNow product suites
• Extensive experience with ServiceNow platform governance, domain separation, and multi‑tenant architecture design
• Proven expertise in DevOps practices including CI/CD pipeline design, version control, and peer review processes for ServiceNow environments
• Demonstrated expertise in ServiceNow integration methods including REST, SOAP, MID Server, and Import Sets
• Proficiency in Flow Designer, Integration Hub, and ServiceNow automation frameworks
• Strong experience with Agile/Scrum methodologies and program management in enterprise ServiceNow environments
• Knowledge of ITIL v4 framework and its implementation within ServiceNow
• Experience with ServiceNow platform upgrades, performance tuning, and capacity planning

– Compliance & Security Experience

• Proven experience supporting FedRAMP, FISMA, or other federal compliance requirements
• Understanding of ServiceNow GCC (Government Community Cloud) environments
• Experience with security policies implementation and audit compliance

– Required Certifications

• ServiceNow Certified System Administrator (CSA)–
• ServiceNow Certified Implementation Specialist (HRSD or ITSM)–
• ITIL 4 Foundation– Preferred
• PMP or equivalent project management certification– Preferred

– Highly Desired Certifications

• ServiceNow Certified Technical Architect (CTA) or Master Architect certification
• ServiceNow Certified Application Developer (CAD)
• TOGAF or other enterprise architecture certification

– Desired Skills & Competencies

Technical Competencies

• Experience with ServiceNow Performance Analytics and reporting capabilities
• Knowledge of ServiceNow Service Portal and Employee Center development
• Familiarity with ATF (Automated Test Framework) and instance management strategies
• Understanding of cloud architectures (AWS, Azure) and their integration with ServiceNow
• Experience with ServiceNow Discovery, Service Mapping, and CMDB best practices
• Experience with ServiceNow Strategic Portfolio Management (SPM)