ServiceNow Technical Architect

SOFtact Solutions; United States; Remote; USD 125,000 - 150,000; Full time

Job summary

An innovative firm is looking for a skilled ServiceNow Technical Architect to lead the technical direction of the ServiceNow platform. This role involves defining solutions, implementing them, and ensuring high customer satisfaction. You will facilitate workshops, design reusable components, and build strong relationships within the ServiceNow community. If you have a passion for problem-solving and a commitment to excellence, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 4+ years of experience in implementing ServiceNow solutions and developing the platform.
• ServiceNow Certified System Administrator (CSA) is required.

Responsibilities

• Lead solution design and implementation efforts for ServiceNow projects.
• Facilitate requirements gathering workshops with stakeholders.
• Advise on best practices in business process and service management.

Skills

Creative problem-solving skills

Relationship building

Deep knowledge of ServiceNow

Consultative environment experience

Presentation skills

ServiceNow Certified System Administrator

Education

Bachelor’s degree in Computer Science/Information Technology

Job description

ServiceNow Technical Architect

Description: SOFtact Solutions is seeking a proven ServiceNow architect to provide technical direction of the ServiceNow platform, acting as the key technical architect for solution definition, implementation, and deployment; handling any known issues; mitigating risks; maintaining high levels of customer satisfaction. Additionally, as the lead ServiceNow technical architect, this resource possesses the technical knowledge and experience to provide architectural oversight, direction, and decision making.

Education: Bachelor’s degree in Computer Science/Information Technology, or equivalent experience

Qualifications: 4+ years of experience in implementing ServiceNow-Solutions, developing the platform, and working technical solutions for customer problems using the ServiceNow platform. ServiceNow Certified System Administrator (CSA)

Responsibilities:

• Facilitate discovery and requirements gathering workshops with a variety of executive, leadership, process, technical, and end user stakeholders
• Lead the solution design and implementation efforts
• Provide solution options and approaches and facilitate customer decision making, when necessary
• Design reusable solution components and approaches that will assist in subsequent implementation projects
• Advise on business process and service management best practices
• Demonstrate the product, both standard and tailored, to prospects and existing customers
• Forge strong relationships within the ServiceNow organization and community to collaboratively serve the needs of current or potential clients

Required Skills:

• Creative problem-solving skills
• Commitment to the mission
• Relationship building through open, honest, and frequent communication
• Deep and broad knowledge of the ServiceNow platform (4+ years)
• Experience working in a consultative environment where listening and collaboration are key
• Ability to take ambiguous requirements and construct a logical approach to clients
• Persuasive ability to paint a vision and inspire others to that vision
• Strong sense of urgency and deadline-orientation
• Flexible and adaptable in challenging work environments
• Independent worker who is accountable for owning the full life cycle
• Exceptional presentation and articulation skills
• Exceptional verbal and writing skills
• ServiceNow Certified System Administrator Certification (CSA)

Clearance: Secret