ServiceNow Technical Architect

Computacenter; United States; Remote; USD 125,000 - 150,000; Full time

Job summary

An established industry player seeks a talented ServiceNow Technical Architect to join a dynamic team. In this role, you will lead the design and development of innovative ServiceNow solutions, enhancing customer experiences and driving technical excellence. Collaborate with experts to tackle complex challenges and deliver impactful applications. Your contributions will shape the future of digital transformation, ensuring that clients benefit from cutting-edge technology. If you are passionate about innovation and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in ServiceNow solutions development.
• Proven expertise across multiple ServiceNow platform areas.
• Strong customer-facing skills and ability to deliver presentations.

Responsibilities

• Lead design and enhancement of ServiceNow solutions for scalability.
• Engage with stakeholders to resolve complex issues effectively.
• Drive continuous improvement in team processes and workflows.

Skills

ServiceNow platform expertise

Web Technologies (HTML, CSS, JavaScript)

SOAP/REST web services

UI/UX skills

Agile and Waterfall project experience

Customer-facing skills

Active listening skills

Problem-solving

Job description

Location: UK - Mobile England, UK - Cardiff, UK - Edinburgh, UK - Hatfield, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading | Job-ID: 212782 | Contract type: Standard | Business Unit: ServiceNow

Life on the team

Join a dynamic and supportive team tackling complex technical challenges by designing and delivering high-quality ServiceNow solutions.

We are looking for a ServiceNow Technical Architect to play a key role in shaping and evolving innovative ServiceNow solutions within Portfolio Innovation & Management. Our work directly enhances Computacenter Services, enabling efficient implementation and ensuring our customers benefit from the latest capabilities of the ServiceNow platform.

You’ll collaborate with a specialist team of experts to design, build, and enhance our suite of ServiceNow solutions—ranging from store applications to fully custom solutions. These applications span integrations, portals, and enterprise-grade workflows, leveraging the full power of the NOW platform. You’ll be instrumental in driving technical excellence, scalability, and innovation while ensuring best practices and architectural integrity.

If you're passionate about solving complex problems and delivering impactful solutions, we'd love to have you on board!

What you’ll do

As a Technical Architect within the team, you will lead the design, development, and enhancement of ServiceNow solutions, ensuring scalability, innovation, and technical excellence. You’ll collaborate with a team of experts to deliver cutting-edge applications—including store apps, integrations, portals, and enterprise-grade workflows—leveraging the full power of the NOW platform.

Your responsibilities will include:

• Architecting and delivering high-quality ServiceNow solutions aligned with business objectives.
• Applying deep ServiceNow platform expertise across multiple applications to drive innovation.
• Translating complex technical challenges into scalable, maintainable solutions while ensuring best practices.
• Engaging with stakeholders to understand requirements, resolve complex issues, and prevent escalations.
• Staying ahead of industry trends, emerging technologies, and ServiceNow developments to inform future strategies.
• Producing high-quality technical documentation.
• Leading customer meetings and knowledge-sharing sessions to ensure successful adoption and alignment with business needs.
• Driving continuous improvement in team processes, tooling, and workflows to enhance efficiency and collaboration.
• Identifying opportunities for innovation within ServiceNow and the broader Computacenter ecosystem.

What you’ll need

• Over 5 years of experience developing and designing innovative solutions within the ServiceNow ecosystem.
• Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools.
• Proficient in Web Technologies (e.g., HTML, CSS, JavaScript, SOAP/REST web services, XML & JSON).
• An open and friendly personality with strong customer-facing skills in both a virtual and face-to-face setting (including the ability to deliver presentations/feedback).
• Experience with Software Development Lifecycle in Agile and Waterfall projects.
• Self-managing and capable of working independently or as part of a team.
• Skilled in managing customer expectations, and translating technical challenges to stakeholders.
• Ability to contribute to technical solution designs and provide input into bid, project, and technical documents.
• Effective active listening skills and the ability to understand the priorities and concerns of others.
• Able to learn, understand, and use new technologies quickly and effectively.
• UI/UX skills to support our solutions within Portals and Mobile.
• A strong desire to help others by sharing knowledge, peer reviewing, and contributing to our portfolio of solutions.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.