ServiceNow Systems Engineer – Enterprise Automation

Dezign Concepts LLC; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Dezign Concepts LLC in Springfield, VA is seeking a Systems Engineer (ServiceNow) to support modernization of a standalone air-gapped enterprise network, providing application functions for about 3,000 users with a focus on the ServiceNow platform.

You will build automation-heavy workflows, implement Flow Designer and Integration Hub, develop catalog items, support CAM A&A RMF tasks, and lead workshops with security staff and PMOs, while training users and creating knowledge resources.

Qualifications

• Building automation-heavy ServiceNow workflows and front door experiences in IC environments.
• Implementing Flow Designer and Integration Hub patterns for approvals, routing, notifications, and orchestration.
• Building and extending catalog items for IT support and service requests, business requirements intake, or RMF tasks.
• Configuring ServiceNow PPM forms, flows, and templates; creating reusable subflows for approvals and SLA timers.
• Working with the CAM module for A&A processes and RMF tasks or evidence requests.
• Leading process mapping and future-state design; writing user stories and acceptance criteria; managing UAT.
• Training ServiceNow users and facilitating workshops with ISSO/ISSM, system owners, PMOs; creating SOPs.

Responsibilities

• Build automation-heavy ServiceNow workflows and front door experiences for an enterprise deployment.
• Implement Flow Designer and Integration Hub patterns for approvals, routing, notifications, and orchestration.
• Build and extend catalog items for IT support and service requests; support A&A tasks.
• Support PPM configuration builds and CAM module tasks; assist A&A processes.
• Lead process mapping and future-state design for intake, project lifecycle, and RMF tasks.
• Write user stories and acceptance criteria; manage UAT and conduct workshops with stakeholders.
• Train users and create knowledge base articles, SOPs, and quick reference guides.

Skills

ServiceNow workflows

Flow Designer

Integration Hub

Catalog items

PPM forms

CAM module

A&A RMF

User stories/UAT

Training users

Tools

ServiceNow

Flow Designer

Integration Hub

eMASS

Job description

Dezign Concepts LLC in Springfield, VA is seeking a Systems Engineer (ServiceNow) to support modernization of a standalone air-gapped enterprise network, providing application functions for about 3,000 users with a focus on the ServiceNow platform.

You will build automation-heavy workflows, implement Flow Designer and Integration Hub, develop catalog items, support CAM A&A RMF tasks, and lead workshops with security staff and PMOs, while training users and creating knowledge resources.