ServiceNow Support Intern - Summer 2027

Cox Enterprises; Atlanta (GA); Hybrid; USD 335,000 - 104,158,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Flexible PTO

Job summary

Cox Enterprises is seeking a motivated Intern - Technical to join the ServiceNow Support and Operations team in a hybrid layout. You will gain hands-on experience with ServiceNow, assisting in technical support and operations to keep the platform running smoothly.

The role emphasizes collaboration, problem-solving, and learning cloud-based IT service management, with mentorship and exposure to senior leaders.

Qualifications

• College student pursuing a bachelor’s degree in Computer-Science, Engineering, InformationSystems or related discipline with a GPA of at least 3.0
• Motivated self-starter with strong interpersonal skills
• Excellent communication and interpersonal skills.
• Eagerness to learn and adapt to new technologies and processes.
• Strong analytical, creative thinking and problem-solving skills
• Foundational understanding Microsoft Office 365 software products
• Foundational understanding of a software development language
• Foundational understanding of cloud applications
• Ability to work independently as well as in a team-oriented environment
• Ability to work in a fast-paced environment with dynamically changing priorities
• Comfortable with relying upon judgement in carrying out responsibilities

Responsibilities

• Assist in the daily operations and maintenance of the ServiceNow platform.
• Provide technical support to end-users, troubleshooting and resolving issues promptly.
• Collaborate with team members on new features and updates.
• Monitor system performance and generate reports to identify areas for improvement.
• Document processes, procedures, and best practices for future reference.
• Participate in team meetings and contribute to operations planning and execution.

Skills

ServiceNow

Technical support

Team collaboration

Analytical thinking

Problem solving

Communication skills

Cloud applications

Office 365

Education

Bachelors in CS/Engineering

Tools

Reporting tools

Job description

Company

Cox Enterprises

Job Family Group

Business Operations

Job Profile

Intern - Technical

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

There’s something really inspiring about the idea of innovators teaming up to build something incredible. If you agree, then you might be a perfect fit for a tech job at Cox!

We are seeking a motivated and detail-oriented intern to join our ServiceNow Support and Operations team. This internship offers an excellent opportunity to gain hands‑on experience with ServiceNow, a leading IT service management platform. The intern will assist in providing technical support, managing operations, and ensuring the smooth functioning of the ServiceNow system.

What’s In It For You?

• We value your time and potential. At Cox, you’ll be exposed to meaningful and challenging work.
• You won’t be left alone to figure things out. You’ll have a team of supporters (plus an assigned program mentor) who will show you the ropes, guide you to excellence and cheer you on.
• You’ll experience real accountability to develop your professional skills.
• You’ll expand your network and professional toolbox through exposure to senior leaders.
• You’ll help us build a bold future that is sustainable, accessible and inclusive.

Responsibilities

• Assist in the daily operations and maintenance of the ServiceNow platform.
• Provide technical support to end-users, troubleshooting and resolving issues promptly.
• Collaborate with team members on new features and updates.
• Monitor system performance and generate reports to identify areas for improvement.
• Document processes, procedures, and best practices for future reference.
• Participate in team meetings and contribute to operations planning and execution.

Basic Qualifications

• College student pursuing a bachelor’s degree in Computer-Science, Engineering, InformationSystemsor related discipline with a GPA of at least 3.0
• Motivatedself-starter with strong interpersonal skills
• Excellent communication and interpersonal skills.
• Eagerness to learn and adapt to new technologies and processes.
• Strong analytical,creative thinkingand problem-solving skills
• Foundational understanding Microsoft Office 365 software products
• Foundational understanding of a software development language
• Foundational understanding of cloud applications
• Ability to work independently as well as in a team-oriented environment
• Ability to work in a fast-paced environment with dynamically changing priorities
• Comfortable with relying upon judgement in carrying out responsibilities

Benefits

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

About Us

As our primary divisions Cox Automotive and Cox Communications drive new waves of innovation, Cox Enterprises is entering spaces like cleantech, healthcare, esports and more. We’re a family business guided by a legacy of bold innovation that’s driven by those who want to make their mark. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.