ServiceNow Strategy Lead - Enterprise IT & Roadmap

Transamerica; Pennsylvania; Hybrid; USD 122,000 - 155,000; Full time

Benefits offered by this job

Hybrid-Office Environment

Bonus for Eligible Employees

Pension Plan

401k Match

Employee Stock Purchase Plan

Job summary

Transamerica is seeking a Lead IT ServiceNow Process Strategist to shape enterprise strategy and investment priorities for the ServiceNow platform. You will partner with leaders to define vision, roadmap, and operating model, ensuring alignment with cybersecurity standards and enterprise architecture.

In this hybrid role, you will drive adoption, standardize processes across service management and operations, and collaborate with resilience and governance teams to deliver measurable value and

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or a related technical field, or an equivalent combination of education and experience.
• Minimum of seven years of related experience in technology strategy, architecture, consulting, service management, technology operations, or platform delivery.
• Broad knowledge across technology disciplines, including cloud, infrastructure, applications, data, networks, and workforce technologies.
• Strong understanding of technology architecture principles and enterprise technology strategy.
• Demonstrated ability to translate complex technology information into clear recommendations and practical solutions.
• Strong written and verbal communication skills, including the ability to articulate strategy to technical and business audiences.
• Strong planning, analytical, integrative, and strategic-thinking skills.
• Ability to quickly learn and apply new concepts and coach others on technologies and strategies.
• Ability to influence decisions and build consensus across large, diverse stakeholder groups.

Responsibilities

• Define and maintain the ServiceNow strategy, roadmap, governance model, and operating framework.
• Align platform investments and capabilities with business priorities, enterprise technology strategy, architecture standards, cybersecurity requirements, and operational needs.
• Assess emerging capabilities and industry trends to recommend future-state opportunities and priorities.
• Drive platform adoption and process standardization across service management, operations, asset management, and enterprise workflows.
• Partner with operations and engineering teams to improve service stability, automation, reliability, and customer and employee experiences.
• Identify opportunities to improve service quality, reduce operational risk, and simplify how work is delivered.
• Partner with resilience, business continuity, disaster recovery, risk, and compliance teams to strengthen operational resilience through ServiceNow.
• Enable critical service mapping, dependency management, testing, reporting, and governance through a unified platform approach.
• Align relevant platform capabilities with evolving business and regulatory requirements.
• Guide responsible adoption of ServiceNow AI, intelligent automation, and workflow capabilities.
• Identify and prioritize use cases that improve productivity, service delivery, decision-making, and operational efficiency.
• Partner with architecture, security, data, and governance teams to establish practical adoption standards.
• Strengthen ServiceNow data and architecture practices, including CMDB, CSDM, Service Mapping, asset data, and platform governance.
• Collaborate with architecture and data teams to improve data quality, platform scalability, reporting, analytics, automation, and AI readiness.
• Advise business and technology leaders on platform priorities, investments, roadmap decisions, and process improvements.
• Develop business cases and value measures that connect platform investments to business outcomes.
• Build alignment across teams to increase adoption, reuse, and enterprise value.

Skills

Strategic thinking

Communication

Influence decisions

Problem solving

Cross-functional collaboration

Leadership

Analytical thinking

Coaching

Education

Bachelor’s degree in Information Systems or Computer Science

Tools

ServiceNow

ITSM

ITOM

CMDB

CSDM

IRMs/IRM

Cloud (AWS/Azure)

Enterprise workflows

Job description

Transamerica is seeking a Lead IT ServiceNow Process Strategist to shape enterprise strategy and investment priorities for the ServiceNow platform. You will partner with leaders to define vision, roadmap, and operating model, ensuring alignment with cybersecurity standards and enterprise architecture.

In this hybrid role, you will drive adoption, standardize processes across service management and operations, and collaborate with resilience and governance teams to deliver measurable value and