ServiceNow SPM Solution Lead

Galaxy i Technologies, Inc.; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Galaxy i Technologies, Inc. is seeking an experienced ServiceNow SPM Solution Lead for a remote, long-term contract. You will drive end-to-end SPM implementations, partnering with PMOs, business leaders, and enterprise architects to design, configure, and scale ServiceNow SPM solutions aligned with business goals.

The role requires CIS-SPM certification and a proven track record of hands-on ServiceNow SPM implementations, along with strong communication and stakeholder management skills.

Qualifications

• 10 years of ServiceNow platform development and architecture.
• Deep PMO, ITIL, Agile, Scrum, SAFe knowledge.
• Experience in data migration, platform upgrades, and enterprise deployments.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead end-to-end SPM implementations across Demand, Project, Portfolio, Resource, and Financial Management.
• Architect and build scalable solutions using JavaScript, Business Rules, Script Includes, UI Policies/Actions, ACLs, and Flow Designer.
• Design integrations with third-party systems (Jira, Azure DevOps, SAP) using IntegrationHub and APIs.
• Build analytics, real-time dashboards, and reporting for executive visibility of portfolio health and resources.
• Collaborate with senior leadership to map requirements to ServiceNow features and minimize custom code.

Skills

ServiceNow SPM

PMO processes

ITIL

Agile

Scrum

SAFe

Stakeholder mgmt

Tools

IntegrationHub

REST APIs

SOAP APIs

Jira

Azure DevOps

SAP

Flow Designer

JavaScript

Job description

Job Title : ServiceNow SPM Solution Lead
Location : Remote

Long term Contract

JobDescription
We are looking for a ServiceNow SPM Lead with 10 years of enterprise IT experience to drive end-to-end SPM (formerly ITBM) implementations. In this role, you will partner directly with PMOs, business leaders, and enterprise architects to design, configure, and scale ServiceNow SPM solutions that align with business goals.

Mandatory Requirement

• Certified Implementation Specialist -- Strategic Portfolio Management (CIS-SPM) is STRICTLY MANDATORY.
• Proven track record of hands-on, end-to-end ServiceNow SPM implementations (general administration/development experience alone will not be considered).

Key Responsibilities

• Architectural Leadership: Lead end-to-end SPM implementations, including Demand, Project, Portfolio, Resource, Financial Management, and Strategic Planning Workspaces.
• Technical Delivery: Architect and build scalable solutions using JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies/Actions, ACLs, and Flow Designer.
• Integrations & Data Migration: Design robust integrations between ServiceNow SPM and third-party systems (e.g., Jira, Azure DevOps, SAP) using IntegrationHub, REST/SOAP APIs, and web services.
• Analytics & Reporting: Build performance analytics, real-time dashboards, and custom reporting to provide executive visibility into portfolio health and resource allocation.
• Stakeholder Governance: Collaborate with senior leadership to map business requirements into standard ServiceNow features, minimizing unnecessary custom code.

Qualifications

• 10 years of total ServiceNow platform development and architecture experience.
• Deep domain knowledge across PMO processes, ITIL frameworks, Agile, Scrum, and SAFe methodologies.
• Demonstrated ability to lead data migration, platform upgrades, and platform optimization for enterprise clients.
• Strong communication, presentation, and stakeholder management skills.