ServiceNow SPM Process Lead | 1063964

Techlifecolumbus; Westerville (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Revel IT is seeking a ServiceNow SPM Process Lead to guide documentation, training, and rollout efforts for SPM modules in Westerville, Ohio. The contract role focuses on establishing SOPs, maintaining living documentation, and driving adoption across IT and business units.

You will lead Resource Management, Idea Management, and Strategic Planning Workspace rollouts, collaborating with IT leadership and stakeholders to tailor configurations and ensure successful onboarding.

Qualifications

• ServiceNow CIS – SPM or ITBM certification.
• Experience with Strategic Planning Workspace and Innovation Management in ServiceNow.
• Background in change management methodologies.
• Familiarity with ITIL and portfolio/program management.
• Experience in global, matrixed organizations.
• Familiarity with ServiceNow Yokohama release or later.
• Experience with SPM modules: Resource Management, Idea Management, and Demand Management.
• Strong process documentation and technical writing.
• Experience creating training materials for end users and practitioners across varying technical skill levels.
• Proven lead of technology rollouts across multiple business units.
• Excellent stakeholder management and communication.
• Ability to work independently and manage multiple workstreams.
• Strong organizational skills and attention to detail in managing rollout plans and documentation repositories.

Responsibilities

• Develop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace
• Create end-user and practitioner training materials — guides, quick reference cards, and walkthroughs — aligned with client standards
• Establish and document standard operating procedures (SOPs) for SPM workflows and governance
• Maintain a living documentation library that keeps pace with platform updates and process changes
• Lead the rollout of Resource Management capabilities to IT teams
• Define and document resource allocation processes, roles, and responsibilities
• Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs
• Deliver training sessions and enablement activities to support IT team onboarding to Resource Management
• Drive continual rollout of Idea Management and Strategic Planning Workspace to business units
• Engage with business unit stakeholders to understand requirements, tailor configurations, and support onboarding
• Develop rollout plans, communication strategies, and adoption metrics for each business unit deployment
• Serve as the primary point of contact for business units during their SPM onboarding experience
• Collaborate with business unit leaders to promote SPM adoption and gather ongoing feedback
• Facilitate training sessions and workshops for end users and practitioners across organizational levels
• Track adoption metrics and provide regular status updates to ServiceNow Process Owner and program leadership
• Support continuous improvement of SPM processes based on user feedback and organizational needs

Skills

ServiceNow CIS SPM

Strategic Planning Workspace

Change management

ITIL

Stakeholder management

Technical writing

Training materials

Global matrix org

Deployment lead

Communication skills

Tools

ServiceNow platform

Job description

OUR GOAL:

Treat our consultants and clients the way we would like others to treat us!
Client in Westerville, Ohio is seeking a ServiceNow SPM Process Lead for a contract opportunity.

Process Documentation & Training

• Develop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace
• Create end-user and practitioner training materials — guides, quick reference cards, and walkthroughs — aligned with client standards
• Establish and document standard operating procedures (SOPs) for SPM workflows and governance
• Maintain a living documentation library that keeps pace with platform updates and process changes

Resource Management Rollout

• Lead the rollout of Resource Management capabilities to IT teams
• Define and document resource allocation processes, roles, and responsibilities
• Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs
• Deliver training sessions and enablement activities to support IT team onboarding to Resource Management

Idea Management & Strategic Planning Workspace Expansion

• Drive the continual rollout of Idea Management and Strategic Planning Workspace to business units across the client
• Engage with business unit stakeholders to understand requirements, tailor configurations, and support onboarding
• Develop rollout plans, communication strategies, and adoption metrics for each business unit deployment
• Serve as the primary point of contact for business units during their SPM onboarding experience

Stakeholder Engagement & Change Enablement

• Collaborate with business unit leaders to promote SPM adoption and gather ongoing feedback
• Facilitate training sessions and workshops for end users and practitioners across organizational levels
• Track adoption metrics and provide regular status updates to ServiceNow Process Owner and program leadership
• Support continuous improvement of SPM processes based on user feedback and organizational needs

Qualifications:

• ServiceNow Certified Implementation Specialist (CIS) — SPM or ITBM
• Experience with Strategic Planning Workspace and Innovation Management in ServiceNow
• Background in change management or organizational change enablement methodologies
• Familiarity with ITIL and portfolio/program management frameworks
• Experience working in a global, matrixed organization with diverse business unit stakeholders
• Familiarity with ServiceNow Yokohama release or later
• Experience with ServiceNow Strategic Portfolio Management (SPM) modules, including Resource Management, Idea Management, and Demand Management
• Strong process documentation and technical writing skills — ability to translate complex workflows into clear, usable content
• Experience creating training materials for end users and practitioners across varying technical skill levels
• Proven ability to lead technology rollouts or deployments across multiple business units
• Excellent stakeholder management and communication skills — comfortable presenting to both technical and business audiences
• Ability to work independently, manage multiple workstreams simultaneously, and meet deadlines with minimal supervision
• Strong organizational skills and attention to detail in managing rollout plans and documentation repositories

Reference:1063964
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles!

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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