ServiceNow SPM Process Lead

Creative Solutions Services, LLC; Westerville (OH); On-site; USD 96,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Job summary

Creative Solutions Services, LLC in Westerville, OH seeks a ServiceNow SPM Process Lead for a 2-month contract to document, train, and rollout SPM modules such as Resource Management and Idea Management across IT and business units.

The role requires strong stakeholder management, change enablement, and excellent communication skills to align configurations with organizational needs. On-site work with health benefits is provided.

Qualifications

• ServiceNow CIS certification required.
• Experience with Strategic Planning Workspace and Innovation Management in ServiceNow.
• Background in change management or organizational change enablement methodologies.
• Familiarity with ITIL and portfolio/program management frameworks.
• Experience working in a global, matrixed organization with diverse business unit stakeholders.
• Familiarity with ServiceNow Yokohama release or later.
• Experience with ServiceNow SPM modules including Resource Management, Idea Management, and Demand Management.
• Strong process documentation and technical writing skills to translate complex workflows.
• Experience creating training materials for end users across varying technical skill levels.
• Proven ability to lead technology rollouts across multiple business units.
• Excellent stakeholder management and communication skills for technical and business audiences.
• Ability to work independently and manage multiple workstreams.

Responsibilities

• Develop and maintain comprehensive process documentation for SPM modules.
• Create end-user and practitioner training materials — guides, quick reference cards, and walkthroughs.
• Establish SOPs for SPM workflows and governance.
• Lead the rollout of Resource Management capabilities to IT teams.
• Define and document resource allocation processes, roles, and responsibilities.
• Partner with IT leadership to drive adoption and align with organizational resource planning needs.
• Drive rollout of Idea Management and Strategic Planning Workspace to business units.
• Engage stakeholders to understand requirements and tailor configurations.
• Develop rollout plans, communication strategies, and adoption metrics.
• Collaborate with business unit leaders to promote SPM adoption and gather feedback.
• Facilitate training sessions and workshops for end users across levels.
• Track adoption metrics and report status to ServiceNow Process Owner.

Skills

ServiceNow CIS

SPM / ITBM

Strategic Planning

Innovation Management

Change Management

ITIL Familiarity

Portfolio Management

Global Matrix

Stakeholder Management

Training Materials

Technical Writing

Workshop Facilitation

End User Training

Rollout Leadership

Tools

ServiceNow

Job description

Up to $80.65 per hour Westerville, OH Onsite

ServiceNow SPM Process Lead

Pay: $70-80/hour W2

Location: 505 N Cleveland Ave, Westerville, OH 43082

Duration: 2-month contract starting M-F, full-time (40 hours); W2

Health Benefits (Medical, Dental, Vision)

Duties:

Process Documentation & Training

• Develop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace
• Create end-user and practitioner training materials — guides, quick reference cards, and walkthroughs — aligned with companystandards
• Establish and document standard operating procedures (SOPs) for SPM workflows and governance

Resource Management Rollout

• Lead the rollout of Resource Management capabilities to IT teams
• Define and document resource allocation processes, roles, and responsibilities
• Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs

Idea Management & Strategic Planning Workspace Expansion

• Drive the continual rollout of Idea Management and Strategic Planning Workspace to business units across the company
• Engage with business unit stakeholders to understand requirements, tailor configurations, and support onboarding
• Develop rollout plans, communication strategies, and adoption metrics for each business unit deployment

Stakeholder Engagement & Change Enablement

• Collaborate with business unit leaders to promote SPM adoption and gather ongoing feedback
• Facilitate training sessions and workshops for end users and practitioners across organizational levels
• Track adoption metrics and provide regular status updates to ServiceNow Process Owner and program leadership

Skills:

• ServiceNow Certified Implementation Specialist (CIS) — SPM or ITBM
• Experience with Strategic Planning Workspace and Innovation Management in ServiceNow
• Background in change management or organizational change enablement methodologies
• Familiarity with ITIL and portfolio/program management frameworks
• Experience working in a global, matrixed organization with diverse business unit stakeholders
• Familiarity with ServiceNow Yokohama release or later
• Experience with ServiceNow Strategic Portfolio Management (SPM) modules, including Resource Management, Idea Management, and Demand Management
• Strong process documentation and technical writing skills — ability to translate complex workflows into clear, usable content
• Experience creating training materials for end users and practitioners across varying technical skill levels
• Proven ability to lead technology rollouts or deployments across multiple business units
• Excellent stakeholder management and communication skills — comfortable presenting to both technical and business audiences
• Ability to work independently, manage multiple workstreams simultaneously, and meet deadlines with minimal supervision
• Strong organizational skills and attention to detail in managing rollout plans and documentation repositories